Player Support Specialist
4 weeks ago
Skillz is a leading mobile esports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide. Our mission is to empower game developers to create multi-million dollar franchises while connecting players through fair, enjoyable, and meaningful competition.
Job SummaryWe are seeking a highly skilled Player Support Agent to join our team. As a Player Support Agent, you will be responsible for handling player inquiries and escalated issues directly from our players or Tier 1 agents. You will also identify and report player trends and issues to other areas of the business.
Key Responsibilities- Handle player inquiries and escalated issues directly from our players or Tier 1 agents.
- Identify and report player trends and issues to other areas of the business.
- Revising and building player-facing support templates, FAQs, and other materials.
- Packaging and funneling feedback to stakeholders across product, engineering, and development teams.
- Contributing strategically to the growth and direction of Skillz products and services while maximizing player retention.
- Excellent verbal and written communication skills.
- Analytical mindset with the ability to diagnose and solve technical issues.
- Detail-oriented, passionate about video or mobile games, with a competitive spirit.
- Ability to work cooperatively and collaboratively across multiple departments.
- Ability to work under pressure and respond to tight deadlines.
- Competitive starting compensation of $20 per hour.
- Potential for equity (RSU & PSU) based on strong performance.
- Onsite work at our Las Vegas HQ for 4 days (Tuesday-Friday), 1 day WFH (Saturday).
We are an equal opportunity employer and welcome applications from diverse candidates. Join us in transforming the gaming industry and shaping the future of competition.
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