Player Support Specialist

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Skillz Full time
About Skillz

Skillz is a leading mobile esports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide. Our mission is to empower game developers to create multi-million dollar franchises while connecting players through fair, enjoyable, and meaningful competition.

Job Summary

We are seeking a highly skilled Player Support Agent to join our team. As a Player Support Agent, you will be responsible for handling player inquiries and escalated issues directly from our players or Tier 1 agents. You will also identify and report player trends and issues to other areas of the business.

Key Responsibilities
  • Handle player inquiries and escalated issues directly from our players or Tier 1 agents.
  • Identify and report player trends and issues to other areas of the business.
  • Revising and building player-facing support templates, FAQs, and other materials.
  • Packaging and funneling feedback to stakeholders across product, engineering, and development teams.
  • Contributing strategically to the growth and direction of Skillz products and services while maximizing player retention.
Requirements
  • Excellent verbal and written communication skills.
  • Analytical mindset with the ability to diagnose and solve technical issues.
  • Detail-oriented, passionate about video or mobile games, with a competitive spirit.
  • Ability to work cooperatively and collaboratively across multiple departments.
  • Ability to work under pressure and respond to tight deadlines.
What We Offer
  • Competitive starting compensation of $20 per hour.
  • Potential for equity (RSU & PSU) based on strong performance.
  • Onsite work at our Las Vegas HQ for 4 days (Tuesday-Friday), 1 day WFH (Saturday).

We are an equal opportunity employer and welcome applications from diverse candidates. Join us in transforming the gaming industry and shaping the future of competition.


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