Front Desk Associate
4 weeks ago
Job Title: Guest Service Representative
Job Summary: We are seeking a Guest Service Representative to join our team at Dimension Hospitality. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Greeting and Registration: Greet guests upon arrival, register them, and assign rooms as needed.
- Answering Inquiries: Respond to guest inquiries regarding hotel services, registration, shopping, dining, entertainment, and travel directions.
- Room Availability and Guest Accounts: Maintain accurate records of room availability and guests' accounts, making reservations, cancellations, and modifications as necessary.
- Computing Bills and Collecting Payments: Compute guest bills, collect payments, and make change as required.
- Mail and Message Handling: Date-stamp, sort, and rack incoming mail and messages, transmitting and receiving messages using hotel equipment.
- Hotel Credit Policies: Understand and enforce hotel credit policies, accounting for all cash and making deposits in accordance with hotel and company policies.
- Initiative and Leadership: Take the initiative to greet guests warmly and, in a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.
- Additional Duties: Make restaurant, transportation, or entertainment reservations for guests, deposit valuables in the hotel safe, and order complimentary items as needed.
Requirements:
- Education: High School Diploma or equivalent.
- Experience: Minimum 3 months of hospitality, general office, accounts receivable, or customer service experience.
Salary: $13.00 per hour.
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