Front Desk Associate

4 weeks ago


Lubbock, Texas, United States Dimension Hospitality Full time

Job Title: Guest Service Representative

Job Summary: We are seeking a Guest Service Representative to join our team at Dimension Hospitality. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  1. Greeting and Registration: Greet guests upon arrival, register them, and assign rooms as needed.
  2. Answering Inquiries: Respond to guest inquiries regarding hotel services, registration, shopping, dining, entertainment, and travel directions.
  3. Room Availability and Guest Accounts: Maintain accurate records of room availability and guests' accounts, making reservations, cancellations, and modifications as necessary.
  4. Computing Bills and Collecting Payments: Compute guest bills, collect payments, and make change as required.
  5. Mail and Message Handling: Date-stamp, sort, and rack incoming mail and messages, transmitting and receiving messages using hotel equipment.
  6. Hotel Credit Policies: Understand and enforce hotel credit policies, accounting for all cash and making deposits in accordance with hotel and company policies.
  7. Initiative and Leadership: Take the initiative to greet guests warmly and, in a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.
  8. Additional Duties: Make restaurant, transportation, or entertainment reservations for guests, deposit valuables in the hotel safe, and order complimentary items as needed.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Minimum 3 months of hospitality, general office, accounts receivable, or customer service experience.

Salary: $13.00 per hour.


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