Front Desk Associate

4 days ago


Lubbock, Texas, United States Dimension Hospitality Full time

Job Summary

At Dimension Hospitality, we are seeking a skilled and friendly Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

  1. Register and assign rooms to guests, issue room keys, and provide escort instructions as needed.
  2. Answer guest inquiries regarding hotel services, registration, and local information.
  3. Manage room availability and guest accounts, making reservations and handling payments as necessary.
  4. Process guest transactions, including computing bills, collecting payments, and making change.
  5. Sort and distribute incoming mail and messages, and transmit and receive messages using hotel equipment.
  6. Enforce hotel credit policies and maintain accurate records of cash and deposits.
  7. Provide exceptional guest service, taking the initiative to greet guests warmly and ensure their needs are met.
  8. In a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.
  9. Perform other duties as assigned, including making reservations and ordering special amenities for guests.

Requirements
  • High School Diploma or equivalent.
  • Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.

Salary
Range $13 - $14/hr.
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