Leasing Manager

2 weeks ago

Morton Grove Illinois, United States RPM Living Full time
Job Summary

We are seeking a highly skilled and experienced Leasing Manager to join our team at RPM Living. As a Leasing Manager, you will be responsible for leading the leasing team and achieving effective leasing, marketing, and resident relations at our apartment complex.

Key Responsibilities
  • Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and follow-up as needed.
  • Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan.
  • Project a favorable image of the community to achieve property objectives and public recognition.
  • Focus on securing resident retention through planning resident functions, attending after-hours functions, and participating as a host as needed.
  • Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.
  • Attend weekly and daily goal-setting meetings as appropriate.
  • Oversee leasing staff, including training, development, evaluation, and rewards, while providing feedback on pricing, product, and the team.
  • Greet and qualify prospects professionally using guest cards in our Lead Management Software.
  • Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
  • Keep an updated availability report, process applications with credit checks and rental history verification, and submit them for Community Manager approval and follow-up with applicants on their status.
  • Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
  • Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
  • Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
  • Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
  • Provide excellent customer service while maintaining the highest standards for resident service.
  • Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.
Qualifications
  • Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • 4 years' experience in Leasing capacity – Preferred
  • 2 years' experience in supervisory role – Preferred
  • Microsoft Office Suite, Project Management, Adobe, Property Management Software, PopCard or LTS experience
  • Valid driver's license – Required
  • Must have Illinois leasing license or be able to obtain within the first 120 days.
Work Environment

This role is based on-site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements. The office is an open setting which may include bright lights, constant noises, and distractions.

Benefits
  • Weekly pay for all associates working onsite at an apartment community
  • Comprehensive healthcare coverage available for all full-time, regular associates
  • Employer-paid employee assistance, mental health, and wellness programs
  • Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  • 401(k) with robust company match
  • Opportunities for professional development, career growth, and role-based learning plans
  • Diversity, Equity, Inclusion, and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  • Paid time off plus floating holidays and volunteer days
  • Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

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