Vehicle Parking Coordinator

2 weeks ago


Salt Lake, Utah, United States The Grand America Hotel Full time

The Vehicle Parking Coordinator plays a crucial role in providing a friendly and professional experience for all guests and visitors utilizing the self-parking facilities. This individual is tasked with ensuring the smooth operation and safety of vehicle movements for guests. They assist with parking system instructions at entry points and offer guidance to parking locations within the hotel and nearby attractions.

Key Responsibilities:

  • Welcomes all incoming and outgoing vehicles while assisting with gate system functionalities.
  • Manages traffic flow and oversees parking areas across the property.
  • Optimizes parking space usage during peak times.
  • Handles fee collection for parking services.
  • Provides clear directions for guests regarding hotel facilities and local points of interest.
  • Maintains cleanliness and order in parking areas, which includes tasks such as litter collection, equipment cleaning, and upkeep of signage.
  • Ensures a positive experience for all visitors by offering assistance as needed.
  • May engage in minor conflict resolution related to parking availability.
Qualifications:
  • High school diploma or equivalent with a solid understanding of basic mathematics.
  • Previous experience in customer-facing roles with a strong foundation in customer service.
  • Proficient in spoken English; additional language skills are advantageous.
  • Able to read and comprehend written communications and digital displays.
  • Demonstrates dexterity for operating computers, calculators, and handling cash transactions.
  • Capable of following both verbal and written instructions, managing multiple tasks simultaneously, and communicating effectively.
  • Maintains a friendly and approachable demeanor in all interactions.
Skills and Abilities:

Must possess the ability to handle various customer service challenges with tact and patience, especially in high-pressure situations. The role requires prolonged periods of standing or walking outdoors in diverse weather conditions. Candidates should be able to walk significant distances throughout their shift and lift items weighing up to 30 pounds. Adherence to all service standards is essential.

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