Technical Support Specialist

4 weeks ago

Houston, Texas, United States Stefanini Group Full time
Job Summary:

As a Technical Support Specialist at Stefanini Group, you will be responsible for providing top-notch technical support to our clients in a large corporate environment. Your expertise will be crucial in maintaining and repairing IT equipment, desktops, laptops, and mobile devices. You will also be responsible for troubleshooting and resolving complex technical issues, as well as maintaining system configurations and documentation. If you have a passion for technology and a strong desire to learn, this role is perfect for you.

Key Responsibilities:

⁠ ⁠Supporting IT equipment in a large corporate environment
⁠ ⁠Desktop/laptop tech support (Mac and PC)
⁠ ⁠Windows 7/10 operating systems
⁠ ⁠Support mobile devices, printers, scanners, wireless, VPN, etc.
⁠ ⁠IMAC Support - IT equipment Install/Move/Add/Change
⁠ ⁠Maintain repairs, spare parts, and components
⁠ ⁠Research and troubleshoot problems
⁠ ⁠Maintain system configurations and documentation
⁠ ⁠Track and resolve customer incidents and requests through the client's ticketing tool
⁠ ⁠Troubleshoot and resolve hardware and software issues for Windows devices
⁠ ⁠Backup, restoration, and migration of user data
⁠ ⁠Smart Hands support with networking, server, and telecommunications technologies
⁠ ⁠Printer and peripheral device support
⁠ ⁠Inventory management of IT assets including asset auditing
⁠ ⁠Ability to research and follow appropriate KB articles
⁠ ⁠Ability to work on-call and other after-hours support needs
⁠ ⁠May provide Executive support
⁠ ⁠Various other tasks associated with deskside services
⁠ ⁠May need to be available to provide support at other client locations as needed
⁠ ⁠Other duties as assigned

Requirements:

⁠ ⁠Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
⁠ ⁠Able to uphold a positive attitude at all times, even under stressful conditions
⁠ ⁠Experience supporting remote facilities and users
⁠ ⁠Excellent verbal and written communication skills
⁠ ⁠High level of professionalism and strong personal interaction skills
⁠ ⁠Ability to perform in-depth research and troubleshooting for complex technical issues
⁠ ⁠Ability to prioritize and complete all work tasks with minimal supervision
⁠ ⁠Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
⁠ ⁠Ability and willingness to learn new technologies
⁠ ⁠High School Diploma (required)
⁠ ⁠Deskside / Desktop / End User Computer experience, ideally in a corporate environment
⁠ ⁠Proven ability to handle challenging, rapid-response user support
⁠ ⁠Proven ability to balance, prioritize and organize multiple tasks
⁠ ⁠Desired Characteristics

⁠ ⁠A+ Certification
⁠ ⁠Microsoft Certified Professional (MCP)
⁠ ⁠ITIL Foundations
⁠ ⁠Lean Six Sigma

What We Offer:

⁠ ⁠Work with brilliant minds, often within a global capacity;
⁠ ⁠Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
⁠ ⁠Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
⁠ ⁠Why we're different

⁠ ⁠Brazilian and privately owned company;
⁠ ⁠Agility, flexibility, and innovation are in our DNA;
⁠ ⁠Flat organizational structure which enables faster communication and decision making;

Pay Range:
Based on Experience

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