D&IT Leadership Position
1 week ago
Job Title: D&IT Leadership Position
About the JobThis is a high-profile role that requires a seasoned IT leader to join our team. As a D&IT Leader, you will be responsible for overseeing the vision and advancement of D&IT's Service Management systems, including the ServiceNow application.
Main Responsibilities- Lead a ~50 person geographically diverse team delivering multi-platform technology support across Service Desk and End User Technology
- Strategically lead as the Digital Product Leader, overseeing the vision and advancement of D&IT's Service Management systems, including the ServiceNow application, to enhance automation, business process maturity, and cost-effectiveness
- Prioritize department requests and oversee their direct report management team to ensure that schedules and work plans are developed and managed for projects and operational tasks, and that the team delivers to their commitments
- Competitive compensation package
- Comprehensive benefits program
- Flexible work arrangements
- Ongoing training and development opportunities
- Bachelor's degree in Computer Engineering, MIS, Computer Science, Industrial Design, Business, or other technical related fields
- 15+ years of progressive IT infrastructure experience; both technical depth and proven leadership
- 7+ years of dynamic IT infrastructure leadership experience, managing leaders and individual contributors across core areas of infrastructure, ideally within global service desk and on-site client support teams spanning production/operation sites and corporate offices
- Direct experience and/or oversight across these technologies or similar: ServiceNow, Jira, Kanban, Microsoft Teams strongly preferred
- Proven process and operations mindset; establish and drive outcomes to critical KPIs, comprehensive process and policy foundation
- Ability to take charge and orchestrate work, facilitate decisions, and collaborate with infrastructure leadership to drive the actions necessary to achieve desired results
- Strong leadership, customer focus and analytical skills with outstanding written and oral communication skills
- Ability to lead, collaborate, influence, and coordinate activities in a cross functional, team-oriented environment to deliver technology applications or technical products
- Demonstrated ability to understand and discuss infrastructure concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners
- Demonstrated results showing ability to thrive in a growth-driven and fast-paced organization
The estimated salary range for this position is $150,000 - $220,000 per year, depending on experience.
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