Technical Support Professional

5 days ago


Medina, Ohio, United States Open Systems International Full time

We are seeking an innovative thinker with excellent communication skills to join our software support team as an Associate Technical Support Engineer.

Your Key Responsibilities:

• Work with our customer base to resolve problems and provide consultation with AspenTech's Engineering software.

• Deliver high-quality training on our Engineering product line.

• Provide pre-sales support to win new customers.

• Drive improvement in our Engineering software by providing your own ideas and bringing customer feedback to the R&D team.

• Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team.

What You'll Need:

• A Bachelor's Degree in a STEM-related Major.

• Hands-on problem-solving skills with a drive to deliver quality work.

• Excellent communication, interpersonal, and customer relationship skills.

• Ability to work well in diverse teams composed of people with varied backgrounds.

• Demonstrated ability to convey complex information in a clear and concise manner.

• Travel to customer sites may be required, but is usually less than 25% and may occasionally be international.



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