Laboratory IT Support Specialist
2 weeks ago
Company Overview
firstPRO, Inc. is seeking a skilled professional for the position of Lab IT Support Analyst. This role is dedicated to delivering essential support for the laboratory IT infrastructure, focusing on troubleshooting various operating systems, O365, Active Directory, and the Empower Lab Management System.
Key Responsibilities
- Provide comprehensive support for end-user desktops, including troubleshooting issues, deploying approved software, and uninstalling outdated software versions.
- Oversee the setup, maintenance, and administration of end-user computing devices and associated environments, which includes systems software, applications software, hardware, and configurations.
- Assist in troubleshooting lab instruments and their computer system interfaces, as well as supporting data storage solutions.
- Engage in the troubleshooting and repair of operating systems, Microsoft Office Suite applications (including Outlook), various third-party software applications, hardware issues, laptop component replacements, imaging, data wiping, asset management, and meticulous ticket documentation.
Qualifications
- Associate Degree or technical institute degree, or equivalent experience is required.
- Experience with the Empower Laboratory Management System is highly advantageous.
- Prior experience in IT deskside or desktop break/fix support, or a similar capacity.
- Strong troubleshooting skills in Windows 7/10 and Microsoft Office Suite (including O365), along with hardware troubleshooting capabilities.
- Familiarity with ticketing systems is considered a plus.
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