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Laboratory Computing Specialist

2 months ago

Rahway, New Jersey, United States firstPRO, Inc Full time

Company Overview:

firstPRO, Inc. is seeking a dedicated Lab Computing Engineer to support our clients in the pharmaceutical sector. This role involves providing technical assistance in a laboratory environment.

Key Responsibilities:

  • Assist end-users with desktop support, addressing issues, deploying approved software, and uninstalling outdated software versions.
  • Oversee the setup, maintenance, and management of user computer devices and associated computing environments, including systems and applications software, hardware, and configurations.
  • Conduct troubleshooting for laboratory instruments and computer system interfaces, aiding in data storage solutions.
  • Perform repairs and troubleshooting for operating systems, Microsoft Office Suite products, and various third-party applications, including hardware repairs, laptop component replacements, imaging, data erasure, asset management, and thorough ticket documentation.

Essential Skills:

  • Strong attention to detail, exceptional customer service, multitasking abilities, and effective ticket management/documentation skills.
  • Ability to swiftly learn new technologies and products through documentation and online resources.
  • Proficient written and verbal communication skills.
  • Deliver positive experiences for users during support interactions.
  • Manage multiple projects and tickets concurrently.
  • Quickly identify issues and work towards resolutions.
  • Adapt to a dynamic work environment.

Qualifications:

  • Associate Degree or technical institute degree or equivalent experience is required.
  • Previous experience in IT deskside or desktop support is preferred.
  • Strong troubleshooting skills for Windows 7/10 and Microsoft Office Suite (including O365), along with hardware troubleshooting capabilities.
  • Experience with ticketing systems is advantageous.