Front Desk Hospitality Representative

4 weeks ago


Lafayette, Indiana, United States Holiday Inn Express and Suites Full time
Job Summary:

The Holiday Inn Express & Suites is seeking a dedicated and customer-focused Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

Greet and welcome guests in a friendly and professional manner
Manage room availability, create reservations, and answer phone calls
Process check-ins and check-outs, handling billing and payments
Maintain a constant presence at the front desk, ensuring a warm and inviting atmosphere
Anticipate guest needs, recognize issues, and respond in a timely manner
Effectively communicate with guests and other staff members
Coordinate with housekeeping staff for room status and guest requests
Maintain the security of guest information, keys, and cash drawer
Comply with IHG standards and promote brand loyalty
Ensure the cleanliness of front desk and lobby areas

Requirements:

High school diploma or equivalent
Preferred customer service experience
Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates)
Availability to include weekends
Ability to lift up to 30 pounds
Strong interpersonal, organizational, and problem-solving skills
Computer literacy
Strong written and verbal communication skills

What We Offer:

Health insurance benefits are available to full-time employees. Holiday Inn Express and Suites
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