Assistant General Manager

3 days ago

Lafayette, Louisiana, United States Ascent Hospitality Full time
Job Summary

We are seeking an experienced Assistant General Manager to join our team at TownePlace Suites West Lafayette. As a key member of our hotel leadership team, you will be responsible for ensuring the successful operation of our hotel facilities, services, and amenities.

Key Responsibilities
  • Monitor and evaluate daily departmental scheduling and activities to ensure seamless hotel operations.
  • Partner with the General Manager to create a positive work environment and drive exceptional guest satisfaction.
  • Provide support and guidance to front-line staff in all departments.
  • Conduct daily walk-throughs and quality checks to identify areas for improvement and drive guest satisfaction.
  • Plan, organize, and delegate daily operational activities to ensure efficient hotel operations.
  • Drive effective communication across departments to ensure consistency and understanding of objectives and priorities.
  • Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
  • Intervene, assist, and document guest or employee incidents.
  • Approve and process vendor invoices, complete bank deposits, and perform other accounting-related functions as necessary.
  • Maintain the integrity of the hotel's compliance with company policies and procedures.
  • Fulfill shift(s) as Manager on Duty as assigned.
  • Provide management support and coverage in other areas of the hotel as needed.
  • Conduct guest services meetings and ensure employees are kept informed.
  • Train front desk/guest services, night audit staff on Company and Brand standard programs.
  • Establish consistent Standard Operating Procedures and ensure staff compliance.
Requirements
  • A minimum of 2 years' previous hotel operations and leadership experience, to include successful management of medium to large staff.
  • Previous experience with a major hotel brand is a plus.
  • Exceptional service orientation, with keen ability to focus and deliver on guest needs.
  • Reliable and responsible character, with exceptional follow-up and attention to detail.
  • Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
  • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Knowledge of Microsoft Office Suite.
  • Familiar with operation of office equipment.
  • Must be able to work flexible shifts and without constant supervision.
Physical Demands
  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Must be able to stand or sit for extended periods.
  • Use arms, hands, and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee frequently is required to walk, climb, or balance, talk, and hear.
  • May be required to regularly lift and/or move objects weighing less than or equal to 25 pounds and infrequently lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
Qualification Standards
  • High school education required. College degree preferred to support on-the-job effectiveness.
  • Minimum one (2) years in a management role in a hotel required.
  • Must be able to effectively lead a team.
  • Available to work when needed, including weekends, holidays, and nights.
  • Strong managerial skills required; demonstrated initiative, leadership, and team-building skills are essential.

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