Front Desk Supervisor

3 weeks ago


Lafayette, Indiana, United States MSCCN Full time

Job Summary

The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a seamless and efficient experience from check-in to check-out. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.

Responsibilities

  • Assist the Front Desk Manager in overseeing daily front desk operations, including guest check-in, check-out, and room assignments.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Maximize room revenue through effective room merchandising and upselling opportunities.
  • Collaborate with the front desk team to ensure seamless communication and a positive guest experience.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Participate in departmental meetings and contribute to the development of strategies to improve front desk operations and guest satisfaction.

Requirements

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • At least 2-3 years of progressive experience in a hotel or related field, with a focus on customer service and front desk operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work well under pressure, with a high level of attention to detail and accuracy.
  • Basic arithmetic functions and financial knowledge, with the ability to understand and interpret financial data.

Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.



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