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Client Relations Specialist

2 months ago

Harrisburg, Pennsylvania, United States Capital BlueCross Full time

Position Overview:

The compensation for this role is determined by various factors including the candidate's qualifications, relevant experience, and expected contributions to fulfill the business requirements, alongside internal pay equity and market-driven rates. The displayed salary range has not been adjusted for geographical location and is based on information available at the time of posting, subject to future modifications. Capital Blue Cross provides a comprehensive benefits package that includes Medical, Dental & Vision coverage, a Retirement Plan, generous Paid Time Off, Holidays, Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.

At Capital Blue Cross, we are committed to going above and beyond for our team and community. This commitment is central to our culture, which is why our employees consistently recognize us as one of the Best Places to Work in Pennsylvania.

This role is essential in supporting the large market account executive team by servicing large market clients. The Account Support Executive will cultivate customer relationships and gain a thorough understanding of the account's culture, expectations, and overall healthcare objectives.

The Account Support Executive will aid in the execution of strategic goals, facilitate program changes, implement new products, and enhance service models. The individual in this role will collaborate cross-functionally with the account executive to communicate customer needs and expectations. This position is crucial for contributing to the growth and retention of key accounts within large markets by providing additional support for our most complex clients.

Key Responsibilities:

  • Assist the Account Executive in developing coordinated action plans for effective account management.
  • Engage effectively with cross-functional teams within Capital Blue Cross to implement key account initiatives and benefits.
  • Participate actively in sales training and development, as well as internal project teams to foster innovation and address customer needs.
  • Engage in community events, industry gatherings, and other opportunities to strengthen client relationships.

Required Skills:

  • Strong oral, written, and presentation skills to effectively convey information and respond to inquiries from peers and clients.
  • Excellent interpersonal skills.
  • Detail-oriented with strong analytical abilities.
  • Proven capability to build business relationships at all organizational levels.
  • Ability to manage multiple tasks and prioritize responsibilities based on client needs and objectives.
  • Demonstrated organizational and time management skills.
  • Ability to work collaboratively in a team environment.
  • Comprehensive knowledge of all products and services offered by Capital Blue Cross and its subsidiaries.

Knowledge Requirements:

  • Thorough understanding of company policies and procedures.
  • Comprehensive knowledge of all products and services offered by Capital Blue Cross and its subsidiaries.
  • Working knowledge of provider reimbursement and network strategies within the industry and at Capital Blue Cross.
  • In-depth knowledge of various funding arrangements and reinsurance products.
  • Completion of all training requirements is mandatory.
  • Understanding of the healthcare industry, including local and national markets, competition, and key differentiators.
  • Awareness of our customers' overall business and how market changes may affect their operations.

Experience:

  • A minimum of 2 years of experience in the healthcare industry, project management, or sales.

Education and Certifications:

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Pennsylvania Life, Accident, and Health license required within 90 days of hire, with continued education necessary to maintain the license.
  • Industry-related professional designation or certification is a plus.

Work Environment:

  • This position is classified as hybrid, requiring onsite work on designated days.

Physical Demands:

  • While performing the duties of this job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
  • The employee must occasionally lift and/or move up to 5 pounds.

Additional Information:

  • Travel is expected to be approximately 15% of the time.
  • A reliable source of transportation is necessary.

About Capital Blue Cross:
We understand that work is an integral part of life, not separate from it, and we promote a flexible environment that prioritizes your health and well-being. At Capital Blue Cross, you will collaborate with a diverse and supportive team and be encouraged to engage in community service. We are committed to your professional and personal development by investing in training and continuing education, equipping you with the tools to excel in your career. By doing your best, you will help us fulfill our mission of enhancing the health and well-being of our members and the communities they inhabit.