Current jobs related to EVSE Technical Support Manager - Costa Mesa, California - Zero Impact Solutions

  • EVSE Technical Support Manager

    4 weeks ago

    Costa Mesa, California, United States Zero Impact Energy Group Full time

    Job OverviewThis is a mid to senior level role within Zero Impact Energy Group. We are seeking a highly motivated individual with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support Manager, your primary responsibility will be to support and communicate updates with clients. Collaborating closely...

  • EVSE Technical Support Manager

    4 weeks ago

    Costa Mesa, California, United States Zero Impact Solutions Full time

    Job OverviewThis is a mid to senior level role that requires a highly motivated individual with a background in EVSE/OCPP customer service, coupled with excellent communication skills.As a Technical Support Manager, your primary responsibility will be to support and communicate updates with clients. You will collaborate closely with sales and engineering...

  • Senior EVSE Software Project Manager

    4 weeks ago

    Costa Mesa, California, United States Zero Impact Solutions Full time

    Job Title: Senior EVSE Software Project ManagerWe are seeking a highly motivated and experienced Senior EVSE Software Project Manager to lead our software development projects in the EV Charging domain. The ideal candidate will have a strong technical background, focusing on hands-on software development and managing the delivery of complex software...

  • Senior EVSE Software Project Manager

    4 weeks ago

    Costa Mesa, California, United States Zero Impact Energy Group Full time

    Job Summary:We are seeking a highly motivated and experienced Senior EVSE Software Project Manager to lead our software development projects in the EV Charging domain. The ideal candidate will have a strong technical background, focusing on hands-on software development and managing the delivery of complex software projects.Key Responsibilities:Lead and...

  • Technical Support Specialist

    4 weeks ago

    Costa Mesa, California, United States Zero Impact Solutions Full time

    Job OverviewThis is a mid to senior level role in our Costa Mesa, CA office, working Monday - Friday, 9:00 AM to 6:00 PM. We are seeking a highly motivated individual with a background in EVSE/OCPP customer service and excellent communication skills.As a Technical Support representative, your primary responsibility will be to support and communicate updates...

  • Technical Support Drafter

    4 weeks ago

    Costa Mesa, California, United States Cla-Val Full time

    Job Summary:Under limited supervision, create and generate drawings to support sales and marketing, take technical support calls, generate, create, and monitor the activation and release of new parts numbers required for customer order, create and edit bills of material, create and monitor engineering change orders, enter orders, evaluate and issue return...

  • Technical Support Specialist

    4 weeks ago

    Costa Mesa, California, United States Coast Community College District Full time

    Job SummaryThe Coast Community College District is seeking a Technical Support Specialist to provide temporary assistance to divisions, departments, and programs. The ideal candidate will have excellent technical skills and the ability to work independently with minimal supervision.Key ResponsibilitiesProvide technical assistance to divisions, departments,...

  • Senior Technical Program Manager

    4 weeks ago

    Costa Mesa, California, United States Anduril Industries Full time

    About Anduril IndustriesAnduril Industries is a pioneering defense technology company dedicated to revolutionizing military capabilities with cutting-edge technology. Our mission is to transform the defense industry by bringing innovative solutions to the forefront.Job DescriptionWe are seeking a highly skilled Technical Program Manager to join our team and...

  • Product Support Manager

    1 month ago

    Costa Mesa, California, United States Dayton T. Brown, Inc. Full time

    Job Title: Product Support ManagerDayton T. Brown, Inc. is seeking a highly skilled Product Support Manager to join our Technical Services Division in Costa Mesa, CA.Job Summary:The Product Support Manager will be responsible for providing integrated product support for various program contracts to an OEM customer. This includes program oversight of...

  • EV Charger Field Service Technician

    4 weeks ago

    Costa Mesa, California, United States ChargeTronix Full time

    Job SummaryWe are seeking a skilled EV Charger Field Service Technician to join our team at ChargeTronix. As a key member of our team, you will be responsible for the onsite repair and maintenance of EV charging stations in the United States. This role requires strong technical skills, excellent analytical and problem-solving abilities, and excellent...

  • Senior Technical Program Manager

    6 days ago

    Costa Mesa, California, United States Hyundai Autoever America Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Technical Program Manager to lead and mentor a team of technical program and project managers for driving the execution of complex technical programs. The ideal candidate should have a strong technical background combined with outstanding leadership and project management skills.Key...

  • Talent Acquisition Recruiter

    4 weeks ago

    Costa Mesa, California, United States ZERO IMPACT ENERGY Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Recruitment Specialist to join our HR team at Zero Impact Energy. The ideal candidate will possess excellent communication skills, thrive in a fast-paced environment, and be able to prioritize tasks effectively.Key ResponsibilitiesAssist with the full cycle recruitment process, including job...

  • EV Charging Technical Support Specialist

    4 weeks ago

    Costa Mesa, California, United States ChargeTronix Full time

    Job Summary:We are seeking a skilled EV Charging Technical Support Specialist to join our team at ChargeTronix. As a key member of our support team, you will be responsible for providing exceptional technical assistance and support to our customers and field technicians.Key Responsibilities:Provide prompt and courteous technical support to customers via...

  • Product Support Manager

    4 weeks ago

    Costa Mesa, California, United States Dayton T. Brown Full time

    Product Support Manager OpportunityDayton T. Brown is seeking a highly skilled Product Support Manager to join our Technical Services Division in Costa Mesa, CA. As a key member of our team, you will be responsible for providing integrated product support for various program contracts to an OEM customer.Key Responsibilities:Work onsite to assist with product...

  • Technical Designer

    4 weeks ago

    Costa Mesa, California, United States 24 Seven Talent Full time

    We are seeking a skilled Technical Designer to play a crucial role in transforming design concepts into finished products.The ideal candidate will have a combination of garment technical expertise, problem-solving abilities in fit and construction, and strong communication skills.Responsibilities will include managing all technical specifications,...

  • Senior Technical Support Specialist

    1 month ago

    Costa Mesa, California, United States Best Buy Full time

    Key ResponsibilitiesDeliver exceptional customer experiences by building strong relationships, demonstrating empathy, and providing tailored solutions to meet their needs.Collaborate with the Geek Squad Manager or independently assign staff to assist clients with service and repair issues, ensuring timely and effective resolutions.Communicate department...

  • Technical Acoustics Specialist

    4 weeks ago

    Costa Mesa, California, United States QSC Full time

    Job SummaryThe Technical Manager, Acoustics, is a key role within the Q-SYS Division responsible for the design and development of the Q-SYS loudspeaker portfolio. This position requires a self-led and self-motivated individual with a strong technical background in acoustics and loudspeaker engineering.Key ResponsibilitiesPropose design concepts in...

  • MacOS Desktop Support Specialist

    4 weeks ago

    Costa Mesa, California, United States Murtech Full time

    Job DescriptionWe are seeking a skilled Desktop Support Technician with expertise in macOS to join our team at Murtech. As part of a large enterprise, you will be responsible for providing technical support to our users, including VIP executive level, ensuring the seamless operation of Apple devices within our corporate environment.Key...

  • IT Support Specialist

    4 weeks ago

    Costa Mesa, California, United States Newport Beach & Company Full time

    Job Title: Information Technology TechnicianAbout the Role:We are seeking a skilled IT Support Specialist to join our team at Newport Beach & Company. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our staff and clients.Key Responsibilities:Provide technical support and assistance to staff and clients...

  • Senior IT Support Specialist

    4 weeks ago

    Costa Mesa, California, United States Insight Global Full time

    Job Title: Senior IT Support SpecialistWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Insight Global. As a Senior IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and partners across the country.Key Responsibilities:Provide technical support and...

EVSE Technical Support Manager

1 month ago

Costa Mesa, California, United States Zero Impact Solutions Full time
Job Title: EVSE Technical Support Manager

We are seeking a highly motivated and experienced EVSE Technical Support Manager to join our team at Zero Impact Solutions. As a key member of our technical support team, you will be responsible for providing exceptional customer support and technical guidance to our clients.

Job Summary

The EVSE Technical Support Manager will be responsible for coordinating scheduling between service providers and internal teams to ensure 24/7 coverage for our EVOLV Charging platform. You will also act as the frontline support for customer inquiries, providing timely and effective resolution to tickets and issues. Additionally, you will communicate department goals and other pertinent company information to team members in a clear and accurate manner.

Responsibilities
  • Coordinate scheduling between service providers and internal teams to ensure 24/7 coverage for our EVOLV Charging platform.
  • Act as the frontline support for customer inquiries, providing timely and effective resolution to tickets and issues.
  • Communicate department goals and other pertinent company information to team members in a clear and accurate manner.
  • Monitor team call and activity performance and provide coaching and training to encourage a culture of excellence.
  • Work with the engineering team to quickly understand our EV charging ecosystem and industry protocols.
  • Occasionally travel into the field to provide hands-on technical support to high-value customers.
  • Communicate regularly with Sales, Marketing, and Engineering to maintain and understand product features and specifications.
  • Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
  • Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
  • Maintain a deep understanding of our products, services, and technical infrastructure.
  • Prepare regular reports and dashboards to track key performance indicators such as ticket volume, issue categories, resolution time, and customer satisfaction.
  • Analyze support data to identify trends, root causes of recurring issues, and areas for improvement.
  • Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
  • Develop and maintain team technical training plans leveraging industry knowledge and internal company resources.
Requirements and Skills
  • Bachelor's degree in computer science, engineering, or a related field, or equivalent experience.
  • 3+ years of leadership experience and a proven track record of leading a team of technically focused agents.
  • Technical/diagnostic ability, analytical ability to diagnose problems above basics, and basic mechanical skills.
  • 5+ years of customer technical support experience with a strong background in EV charging or a related field.
  • Experience building and staffing a technical support team from the ground up.
  • Experience designing and maintaining a technical support program.
  • Flexibility to cover for team members and a strong attention to detail.
  • Background in EV charging or experience at an existing organization.
  • History of leading technical teams with 10+ team members.
  • Experience building a technical support program from scratch and demonstrating its success.

Zero Impact Solutions is an equal opportunity employer. We welcome applications from qualified candidates without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, or any other characteristic protected by federal, state, or local law.