Business Development Associate
7 days ago
Job Title: Business Development Associate
About RNR Tire Express:
RNR Tire Express is a leading national franchise retailer of safe, quality tires and wheels with affordable payment options. Our mission is to provide exceptional customer experiences while serving our customers and not just providing them customer service.
Job Summary:
The Business Development Associate is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The primary focus is to re-sell the Rental Agreement and educate the customer rather than simply collecting money.
Main Responsibilities:
- Verifying new potential customers by overseeing the verification process.
- Presenting rental agreements to customers, ensuring they understand agreement details.
- Handling payments via various methods such as cash, credit/debit cards, or money orders.
- Continually answering and making outbound calls to delinquent customers while persistently pursuing past due accounts with a friendly and professional demeanor.
- Navigating customer references to re-establish communication with customers.
- In some cases, handling field collections and de-installations.
- Identifying opportunities to recapture past due business from returning merchandise.
- Maintaining knowledge of the company's POS system and how customer histories are tracked.
- Maintaining a clean and organized workspace.
Requirements:
- Previous experience in customer service, account management, and collections.
- Excellent communication skills – listening, understanding, and responding effectively.
- Attention to detail.
Compensation and Benefits:
We offer a competitive salary ranging from $45,000 to $65,000 per year, depending on experience, plus benefits including medical plans, health savings accounts, dental and vision coverage, employer-paid life insurance, 401(k) with company match, paid vacation, and an employee assistance program.
Estimated Salary: $55,000/year
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