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Client Accounting Supervisor

4 weeks ago

Mountain View, California, United States MAP SSG Inc Full time
Job Summary:

The Client Accounting Supervisor is a key role within our team, responsible for overseeing the day-to-day billing and collections processes for our clients. This position requires strong leadership skills, as you will be supervising assigned staff and working closely with the department management to unify and streamline processes.

Key Responsibilities:
  • Participate in hiring, training, and ensuring staff is knowledgeable on all billing, collections, and reporting systems.
  • Supervise assigned staff, assist with coordinating team assignments, evaluate job performance, provide ongoing coaching and mentoring, and prepare annual reviews.
  • Review and approve weekly timecards, overtime, and time-off requests.
  • Be the subject matter expert on policies, procedures, and best billing practices for your designated practice support group.
  • Monitor productivity standards and direct staff in meeting departmental goals and objectives.
  • Monitor accounts receivable balances and uphold the firm's collection policies and procedures.
  • Accompany specialists to attorney meetings as needed.
  • Actively seek methods to enhance and maximize current financial systems and reports.
  • Initiate escalation processes with management/partner on slow-paying or non-responsive clients.
  • Minimize financial risk exposure on aged accounts and develop collection strategies.
  • Monitor Work in Process (WIP) and ensure all matters are billed and/or properly documented.
  • Assist with Prebill Manager training of partners and secretaries.
Portfolio Management Duties:
  • Review client and matter setup for assigned portfolio to ensure adherence to engagement letters and billing guidelines.
  • Maintain accurate and concise client/matter billing instructions for assigned portfolio in Aderant and Client Engagement Terms Data Base (CET).
  • Produce, review, and distribute prebills on a monthly basis and as needed for review by attorneys for assigned portfolio.
  • Manage billing portfolio monthly by executing accurate and timely edits to produce client invoices.
  • Provide estimates to attorneys and clients as required for monthly accruals or closings for assigned portfolio.
  • Meet with assigned billing attorneys on a regular basis to discuss new clients and matters.
  • Establish and maintain regular client contact to follow up on aged billings, payments, and/or promise to pay arrangements.
  • Work with Cash Management Specialist to research and resolve misapplied payments and unapplied cash/trust balances.
  • Prepare write-off requests for assigned portfolio as necessary.
  • Monitor Billing or AR hotline and/or support ARC team with time corrections.
Requirements:
  • Strong communication and interpersonal skills.
  • Ability to handle complex accounts.
  • Ability to work independently and as a team.
  • Demonstrated solid negotiation skills.
  • Strong analytical and troubleshooting skills.
  • Ability to independently organize and prioritize multiple tasks in a fast-paced environment.
  • Strong attention to detail and ability to produce accurate work products.
  • Ability to adapt to changing work requirements and demands.
  • Strong general accounting knowledge.
  • Proficient in using MS Office (Excel, Word, Outlook).
Preferred Qualifications:
  • 6+ years' experience in legal billing/accounting.
  • 3 years' supervisory experience.
  • Aderant Expert (previously CMS) experience desired.
  • Automated accounting systems required.