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Customer Service Supervisor

2 months ago

Lakeland, Florida, United States GetixHealth Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Customer Service: Provide professional and courteous service to patients, clients, and agents, ensuring that their needs are met and exceeded.
  • Documentation: Accurately document patient information and account work activity in our systems, ensuring compliance with regulatory requirements.
  • Productivity: Maintain daily productivity reports on employees within the department, ensuring that production standards are met.
  • Complaint Resolution: Monitor and respond to patient complaints and concerns, ensuring prompt resolution and high levels of customer satisfaction.
  • Project Management: Meet project deadlines and follow up on assignments under the supervision of management.
  • Team Support: Assist EOS agents as needed, providing support during busy periods and ensuring that our clients receive the highest level of service.
  • Patient Information: Capture and document all pertinent patient demographic, subscriber, and insurance information, ensuring accuracy and compliance with regulatory requirements.
Leadership Responsibilities
  • Team Supervision: Supervise and direct professional and support staff, ensuring effective use of employees, equipment, and materials within budget and quality standards.
  • Tactical Planning: Perform tactical planning and carry out strategic plans, ensuring that our team is aligned with company goals and objectives.
  • Staff Development: Ensure that staff has the resources needed to carry out their responsibilities, optimizing productivity and service.
  • Problem Resolution: Resolve workplace problems and process issues, developing procedures and guidelines to ensure compliance with company policies and procedures.
  • Retention Planning: Implement retention planning initiatives, ensuring that our team is motivated and engaged.
Requirements
  • Knowledge of PHI and HIPAA: Possess a working knowledge of Protected Health Information (PHI) and HIPAA regulations.
  • Communication Skills: Possess excellent communication and interpersonal skills, ensuring effective communication with patients, clients, and staff.
  • Leadership Skills: Possess strong leadership skills, ensuring that our team is motivated and engaged.
  • Problem-Solving Skills: Possess strong problem-solving skills, ensuring that issues are resolved promptly and effectively.
Working at GetixHealth

We are committed to providing a work environment that is respectful, inclusive, and supportive of our employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.