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Specialty Pharmacy Customer Service Team Lead

1 month ago

Lakeland, Florida, United States WELLDYNE Full time
Job Summary

We are seeking a highly skilled and experienced Pharmacy Operations Supervisor to join our team at WellDyne. The successful candidate will be responsible for overseeing the daily operations of our Patient Care Advocates, ensuring exceptional customer service and satisfaction.

Key Responsibilities
  • Lead and manage a team of Patient Care Advocates to achieve exceptional customer service and satisfaction
  • Develop and implement strategies to improve operational efficiency and call metrics
  • Collaborate with the Director of Specialty Operations to develop and update Standard Operating Procedures
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Assist with quality improvement programs and ensure adherence to regulatory requirements
Requirements
  • Certified Pharmacy Technician (CPhT) in good standing
  • High School Diploma or equivalent
  • Experience in call center supervisory position
  • Specialty pharmacy, PBM, or healthcare industry experience is strongly desired
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment