**Store Leader**, **Retail Business Manager**, **Store Operations Manager**, **Customer Experience Manager**, **Store Manager**

4 days ago

Burlingame, California, United States Warby Parker Full time

**About the Role**

Warby Parker is seeking a highly motivated and experienced Store Leader to play a key role in driving the success of our retail business. As a Store Leader, you will be responsible for building and leading a high-performing team of sales associates, opticians, and advisors to deliver exceptional customer experiences and drive sales growth.

**Key Responsibilities**

  • Represent and communicate Warby Parker's values and philosophy to customers and team members
  • Execute and improve all operational activities to meet store financial targets and customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling and payroll for the entire store team
  • Coordinate store events with our Marketing team
  • Implement existing procedures (and create new ones) to protect the company's inventory and assets
  • Follow and enforce protocols to ensure risk management and safety
  • Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
  • Lead biannual performance and development reviews for each store team member
  • Create an inclusive workplace culture by treating all teammates and customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

**Requirements**

  • 3+ years of experience in a management role at a complex customer-focused, operationally excellent retailer
  • Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
  • A clear, honest, and empathetic communicator who's able to make tough decisions
  • An organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver results
  • An upbeat collaborator with strong interpersonal skills
  • A resourceful problem-solver and out-of-the-box thinker when faced with challenges
  • Curious and willing to question how things are done and how they could be done better
  • Able to inspire your team by promoting our vision and purpose in a compelling way
  • Highly interested in business, technology, and fashion
  • Ready to bring fun into your workplace but willing to put in long hours when required
  • Passionate about providing nothing-but-wonderful service
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

**What We Offer**

  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Optical Education Reimbursement
  • And more (just ask)

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