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Retail Operations Leader

2 months ago

Burlingame, California, United States Pet Food Express Full time
Job Overview

About Pet Food Express

Pet Food Express stands as a premier independent retailer specializing in pet food and supplies. We are in search of a skilled Store Manager who possesses a deep passion for animals and a commitment to delivering exceptional customer service.

Primary Responsibilities:

  • Guide and mentor a team of pet lovers to provide outstanding customer interactions and foster customer loyalty.
  • Keep abreast of the latest trends in pet care and products to inform both customers and team members.
  • Develop and nurture staff to meet sales objectives and maintain store excellence.
  • Foster an inclusive and supportive workplace that promotes teamwork and personal development.
  • Oversee daily store operations and execute strategies aimed at enhancing sales and service quality.

Required Qualifications:

  • A minimum of 3 years of experience in retail management.
  • Proven leadership abilities with a talent for inspiring and developing team members.
  • Strong understanding of retail financial metrics and key performance indicators.
  • Exceptional customer service and communication skills.
  • Willingness to work during weekends, evenings, and holidays.

Employee Benefits:

  • Opportunities for career growth within the organization.
  • Ongoing training and leadership development.
  • Generous employee discounts and health benefits.
  • 401k plan with employer contributions and competitive paid time off.
  • A pet-friendly workplace.
  • Engagement in community initiatives through events and fundraising activities.