Operations Support Manager
2 weeks ago
Operations Support Manager
Overview
Join our team as an Operations Support Manager, where you will play a crucial role in enhancing our customer service operations. Your leadership will help maintain our reputation for exceptional service.
Key Responsibilities
- Assess and refine operational methodologies to uncover opportunities for service enhancement while prioritizing customer satisfaction.
- Analyze performance data to pinpoint significant trends and areas for improvement, effectively communicating insights to relevant stakeholders.
- Assist the Operations Manager in daily functions and act as the primary authority for processes and protocols within your assigned area.
- Foster and sustain relationships with key business leaders and collaborate with internal teams to ensure seamless and effective customer service delivery.
Qualifications
- Bachelor's degree required.
- Over 5 years of experience in operations or customer service leadership, with a focus on coaching, developing, and inspiring a team.
- Proficient in evaluating data to identify trends and insights.
- Strong organizational, time management, and communication skills.
Benefits
- Comprehensive medical, dental, vision, and life insurance coverage.
- 401(k) plan with a generous employer match.
- Paid holidays and a substantial paid time off policy.
- Tuition assistance for professional development.
- Incentive programs including performance bonuses and profit sharing.
Employee Perks
- Access to a state-of-the-art fitness center.
- Well-maintained walking trails for relaxation and exercise.
About Us
Uline is a premier distributor of shipping, industrial, and packaging materials. As a family-owned business, we pride ourselves on outstanding service, high-quality products, and prompt shipping of our extensive inventory. With a workforce of over 9,000 across multiple locations, we invite you to explore a career with us.
Uline is committed to maintaining a drug-free workplace and is an equal opportunity employer.
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