Operations Support Manager

2 weeks ago


Kenosha, Wisconsin, United States Uline Full time

Operations Support Manager

Overview

Join our team as an Operations Support Manager, where you will play a crucial role in enhancing our customer service operations. Your leadership will help maintain our reputation for exceptional service.

Key Responsibilities

  • Assess and refine operational methodologies to uncover opportunities for service enhancement while prioritizing customer satisfaction.
  • Analyze performance data to pinpoint significant trends and areas for improvement, effectively communicating insights to relevant stakeholders.
  • Assist the Operations Manager in daily functions and act as the primary authority for processes and protocols within your assigned area.
  • Foster and sustain relationships with key business leaders and collaborate with internal teams to ensure seamless and effective customer service delivery.

Qualifications

  • Bachelor's degree required.
  • Over 5 years of experience in operations or customer service leadership, with a focus on coaching, developing, and inspiring a team.
  • Proficient in evaluating data to identify trends and insights.
  • Strong organizational, time management, and communication skills.

Benefits

  • Comprehensive medical, dental, vision, and life insurance coverage.
  • 401(k) plan with a generous employer match.
  • Paid holidays and a substantial paid time off policy.
  • Tuition assistance for professional development.
  • Incentive programs including performance bonuses and profit sharing.

Employee Perks

  • Access to a state-of-the-art fitness center.
  • Well-maintained walking trails for relaxation and exercise.

About Us

Uline is a premier distributor of shipping, industrial, and packaging materials. As a family-owned business, we pride ourselves on outstanding service, high-quality products, and prompt shipping of our extensive inventory. With a workforce of over 9,000 across multiple locations, we invite you to explore a career with us.

Uline is committed to maintaining a drug-free workplace and is an equal opportunity employer.



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