Senior Operations Manager

1 month ago


Mission Viejo, California, United States Round1 Full time
Job Summary

We are seeking an experienced Senior Operations Manager to join our team at Round1. As a key member of our leadership group, you will be responsible for assisting the General Manager in overseeing the daily operations of our entertainment center.

Key Responsibilities:
  • Assist with sales and profit projections to ensure business goals are met
  • Supervise department managers to ensure compliance with store policies and procedures
  • Provide operational and customer service training for employees
  • Investigate employee issues and resolve escalated problems
Customer Relations
  • Interact with customers in a courteous and professional manner
  • Provide exceptional customer service by resolving disputes and being readily available to customers
Human Resources
  • Extend job offers to candidates and develop a diverse team through coaching and mentoring
  • Review department timesheets for accuracy and provide new hire orientation
  • Monitor store staffing levels to ensure adequate coverage
Auditing and Compliance
  • Audit refund and credit transactions, cash drawers, and special events
  • Assist with creating Daily Audit Reports and researching audit discoveries
  • Enforce compliance with safety and loss prevention regulations
Requirements
  • Bachelor's degree preferred, 3+ years of management experience in a fast-paced environment
  • Strong operational skills, ability to plan activities and manage time effectively
  • Spanish speaking a plus, must have or obtain alcohol certification as required

This is a challenging role that requires a strong leader who can motivate and guide a team to achieve success. If you are a strategic thinker with excellent communication skills and a passion for the entertainment industry, we encourage you to apply.



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