Restaurant Operations Manager

18 hours ago


Mission Viejo, California, United States ZPIZZA USA LLC Full time
Job Title: Restaurant Operations Manager

ZPIZZA USA LLC is seeking an experienced Shift Lead to oversee the operational performance of our restaurant during their shift. As a Restaurant Operations Manager, you will be responsible for creating employee schedules, supervising staff, and assigning duties to ensure seamless operations. The ideal candidate should possess strong leadership skills with previous experience in the food service industry.

Responsibilities:
  • Train and manage employees, assigning tasks as needed.
  • Lead team members in providing exceptional customer service.
  • Resolve customer complaints professionally and tactfully.
  • Maintain adherence to all health and safety regulations.
  • Provide sales and productivity reports to upper management.
  • Monitor inventory levels, reorder, and restock when necessary.
  • Cover shifts of absent employees.

Qualifications:
  • High school diploma or equivalent.
  • Previous food service experience.
  • Familiarity with Microsoft Office, restaurant management software, and POS systems.
  • Ability to remain calm under pressure.
  • Excellent leadership and management skills.
  • Strong communication and problem-solving abilities.
  • Foodsafe Certificate (Plus).

Estimated Salary: $40,000 - $60,000 per year.

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