Bowling Center Operations Manager

21 hours ago


Mission Viejo, California, United States Round1 Full time

We are seeking a highly motivated and experienced Bowling Center Operations Manager to join our team at Round1. In this role, you will be responsible for overseeing the day-to-day operations of our bowling center, ensuring exceptional customer service, and driving business growth.

About Round1

Round1 is a leading entertainment destination that offers a unique blend of bowling, arcade games, and dining experiences. Our mission is to create an environment where guests can have fun, socialize, and make unforgettable memories.

Job Summary

The Bowling Center Operations Manager will be responsible for managing the overall operations of our bowling center, including sales, profits, staffing, image, and store maintenance. This includes supervising department managers, providing operational and customer service training, and investigating employee issues.

Key Responsibilities:
  • Sales and Profit Management: Assist with sales and profit projections, meeting and exceeding sales goals, and analyzing sales data to identify trends and opportunities.
  • Staffing and Training: Supervise department managers, provide operational and customer service training, and investigate employee issues in collaboration with Human Resources.
  • Store Maintenance: Ensure the store presents a pleasing image by maintaining high standards of cleanliness, safety, and appearance.
  • Customer Service: Interact with customers in a courteous and professional manner, provide exceptional customer service, and ensure timely resolution of customer disputes.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree from an accredited university (preferred but not required).
  • At least 3 years of management experience in team building, sales development, and operational skills within a fast-paced environment.
  • Ability to plan activities, set goals, manage time effectively, and consistently contribute to the overall improvement of the team.
  • Spanish speaking is a plus but not required.
  • Must have or be willing to obtain alcohol certification in compliance with local ordinance.
Work Environment

This role requires regular work in a busy bowling center environment with high levels of noise, dust, and activity. You will be required to stand and walk for extended periods, use your hands/fingers to handle objects, and occasionally lift up to 100lbs with assistance.

Salary

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience and qualifications.



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