Digital Customer Success Strategist

4 weeks ago


Fort Smith, Arkansas, United States Abb Holdings Inc Full time

Digital Customer Success Strategist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to the Digital Customer Experience Manager.

Your Role and Responsibilities

  • Implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders.
  • Deploy and maintain the digital platform components, including integration, testing, and supporting.
  • Monitor applications and services deployed in production and act on issues to ensure Service Level Agreements are met.
  • Contribute to ensuring that all operational processes are executed and implemented efficiently across the entire platform.
  • Process platform optimizations and business growth independently through continuous technical development.
  • Create a DevOps 'continuous integration' capability, in the way the platform is developed and integrated with apps.
  • Assist with the analysis of existing performance, seeking opportunities to enhance offerings, making recommendations underpinned by data and customer-driven insights.

Qualifications for the Role

  • Bachelor's Degree with minimum 8 years related experience OR Associate's Degree with minimum 10 years related experience OR High School Diploma with minimum 12 years related experience.
  • Preferred Experience Includes:
  • Various reporting tools (Microsoft PowerBI, SAP BI, etc.) - Interface technologies (ALE, BizTalk, RFC, etc.) - Big data and how it works to solve business problems - JAVA Script.
  • Travel requirement approx. 30% (both domestic and international).
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.


  • Fort Smith, Arkansas, United States Stryten Energy Full time

    About the RoleWe are seeking a skilled Human Resources Strategist to join our team in Ft. Smith, AR. This is a critical role that requires a detail-oriented and dynamic individual with a passion for ensuring employees are valued.The successful candidate will have 2-4 years of experience in human resources administration, preferably in a manufacturing...


  • Fort Smith, Arkansas, United States EBSCO Industries Inc Full time

    Job SummaryThe Brand Manager position will lead and manage one or more of PRADCO-Fishing's brands. This position will execute strategic, financial and marketing plans across the brand portfolio. Working with external and internal resources, this position is responsible for a brand's profit, image and position. The Brand Manager is expected to collaborate...


  • Fort Smith, Arkansas, United States NCR Corporation Full time

    About NCR CorporationNCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a presence in 35 countries and over 16,000 employees, we have been the global leader in consumer transaction technologies for nearly 140 years.Our mission is to enable stores, restaurants, and financial...


  • Fort Smith, Arkansas, United States Gallagher Full time

    About the Role:Gallagher is seeking a highly skilled Client Service Manager to join our team. As a Client Service Manager, you will be responsible for delivering exceptional service to our clients by actively managing client accounts. You will work closely with our sales team to ensure client satisfaction and provide leadership to our Client Service...

  • Class A CDL Driver

    1 month ago


    Fort Smith, Arkansas, United States Pilot Flying J Full time

    Job Title: Class A CDL DriverWe are seeking an experienced Fuel Transport Driver with an excellent driving record to join our team.Key Responsibilities:Operate a tractor trailer to transport fuel and other productsEnsure safe and timely delivery of products to customersMaintain a clean and organized truck and trailerComply with all relevant laws and...

  • Functional Analyst

    4 weeks ago


    Fort Smith, Arkansas, United States ABB Full time

    Job DescriptionA challenging opportunity has arisen for a skilled Functional Analyst to join our team at ABB. As a key member of our SAP QM & PP team, you will be responsible for providing technical and business process advice to support ongoing operations and new software development.Key Responsibilities:Collaborate with IS Service Managers, Business...


  • Fort Smith, Arkansas, United States Heath Roberts Full time

    Business Development RepresentativeWe are seeking a highly motivated and goal-oriented Business Development Representative to join our team at Heath Roberts - State Farm Agent. As a Business Development Representative, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and...


  • Fort Smith, Arkansas, United States FedEx Full time

    FedEx Courier Job DescriptionAs a Courier at FedEx, you will be responsible for driving or operating company vehicles to deliver and pick up packages. You will provide courteous and efficient service to customers, checking shipments for conformance to FedEx features of service and providing related customer service functions.Key Responsibilities:Drive or...


  • Fort Smith, Arkansas, United States Heath Roberts Full time

    Insurance Account Representative OpportunityWe are seeking a highly motivated and sales-driven Insurance Account Representative to join our team at Heath Roberts - State Farm Agent. As a key member of our team, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate insurance products and...

  • Pharmacy Associate

    4 weeks ago


    Fort Smith, Arkansas, United States Walmart Full time

    Job Summary:We are seeking a highly skilled Pharmacy Associate to join our team at Walmart. As a Pharmacy Associate, you will play a vital role in providing exceptional customer service and ensuring the accuracy and efficiency of our pharmacy operations.Key Responsibilities:Process prescriptions and maintain accurate recordsProvide product information and...

  • Sales Professional

    4 weeks ago


    Fort Smith, Arkansas, United States Treace Full time

    About TreaceTreace is a leading company in the surgical treatment of bunions, committed to establishing the Lapiplasty System as the standard of care. Our mission is to assist foot and ankle surgeons in improving patient outcomes and reducing healthcare costs, while providing rewarding experiences and opportunities for our employees and stakeholders.We are...


  • Fort Smith, Arkansas, United States Dustin Booth - State Farm Agent Full time

    Job OverviewAs a key member of the Dustin Booth - State Farm Agent team, you will play a vital role in driving business growth and delivering exceptional customer experiences. Your primary responsibility will be to develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions. You will work...

  • Logistics Coordinator

    1 month ago


    Fort Smith, Arkansas, United States FedEx Full time

    Job SummaryAs a Courier at FedEx, you will be responsible for delivering packages efficiently and providing excellent customer service. Your primary duties will include driving or operating company vehicles, checking shipments for conformance to FedEx features of service, and providing related customer service functions.Key ResponsibilitiesDrive or operate...

  • Sales Associate

    4 weeks ago


    Fort Smith, Arkansas, United States Spirit Halloween Full time

    Spirit Halloween Job DescriptionAs a Sales Associate at Spirit Halloween, you will be responsible for providing exceptional customer service and creating a welcoming store environment. Key responsibilities include:Customer ServiceAcknowledge all guests through a greeting, smile, or eye contact.Assist customers with finding products and answer questions about...


  • Fort Smith, Arkansas, United States Optum Full time

    Job SummaryWe are seeking a highly skilled and dedicated Staff Pharmacist to join our team at Genoa Healthcare. As a key member of our pharmacy team, you will be responsible for processing prescriptions, providing exceptional customer service, and ensuring compliance with all relevant laws and regulations.ResponsibilitiesDistribute medications prescribed by...

  • Cart Attendant

    1 month ago


    Fort Smith, Arkansas, United States Walmart Full time

    Cart and Janitorial Associate Role at WalmartWe are seeking a detail-oriented and customer-focused individual to join our team as a Cart and Janitorial Associate at Walmart. In this role, you will play a vital part in ensuring our customers have a positive experience from the moment they enter our store to the moment they leave.Key Responsibilities:Collect...

  • Teller

    4 weeks ago


    Fort Smith, Arkansas, United States The First National Bank of Fort Smith Full time

    Job DescriptionAt The First National Bank of Fort Smith, we are seeking a highly skilled and customer-focused Teller to join our team. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.Key Responsibilities:Process customer transactions, including deposits, withdrawals,...


  • Fort Smith, Arkansas, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job SummaryDAIKIN COMFORT TECHNOLOGIES DIST INC is seeking a skilled and professional individual for our HVAC CSR/Inside Sales position. The successful candidate will be responsible for selling the organization's products and services to prospective and established customers. The role requires excellent communication and customer service skills, as well as...


  • Fort Smith, Arkansas, United States P&K Equipment Full time

    Job DescriptionP&K Equipment is seeking a skilled Parts Sales Representative to join our team in Fort Smith, AR.Job SummaryThe successful candidate will perform a variety of in-store customer service, marketing, and sales duties related to the receiving, sale, and delivery of parts and accessories.Key ResponsibilitiesSell products and/or services to meet...


  • Fort Smith, Arkansas, United States Gecko Hospitality Full time

    We are seeking a highly skilled Restaurant Manager to join our team at Gecko Hospitality. The successful candidate will assist the General Manager in overseeing all areas of operations and floor management, ensuring the highest level of customer satisfaction and quality service.The ideal candidate will have a minimum of 2-3 years of experience as a...