Digital Customer Success Strategist

6 days ago


Fort Smith, Arkansas, United States Abb Holdings Inc Full time

Digital Customer Success Strategist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to the Digital Customer Experience Manager.

Your Role and Responsibilities

  • Implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders.
  • Deploy and maintain the digital platform components, including integration, testing, and supporting.
  • Monitor applications and services deployed in production and act on issues to ensure Service Level Agreements are met.
  • Contribute to ensuring that all operational processes are executed and implemented efficiently across the entire platform.
  • Process platform optimizations and business growth independently through continuous technical development.
  • Create a DevOps 'continuous integration' capability, in the way the platform is developed and integrated with apps.
  • Assist with the analysis of existing performance, seeking opportunities to enhance offerings, making recommendations underpinned by data and customer-driven insights.

Qualifications for the Role

  • Bachelor's Degree with minimum 8 years related experience OR Associate's Degree with minimum 10 years related experience OR High School Diploma with minimum 12 years related experience.
  • Preferred Experience Includes:
  • Various reporting tools (Microsoft PowerBI, SAP BI, etc.) - Interface technologies (ALE, BizTalk, RFC, etc.) - Big data and how it works to solve business problems - JAVA Script.
  • Travel requirement approx. 30% (both domestic and international).
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.


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