Patient Engagement Coordinator

1 week ago

Terre Haute, Indiana, United States Union Hospital Therapy Full time
Patient Experience Specialist - Union Hospital Therapy, LLC

We are seeking a motivated and service-oriented Patient Experience Specialist to become part of our dedicated team. This role will primarily manage front office operations within our patient care environments. This is a full-time, in-office role with a weekday, day shift schedule. While prior experience is beneficial, it is not a requirement. This position offers a fantastic opportunity to enhance your skills and gain valuable experience in the healthcare sector. Join us in a dynamic organization that values support, innovation, and growth.

Key Responsibilities:
  • Managing appointment scheduling, including follow-ups for patients who missed appointments, and proactively rescheduling as necessary.
  • Registering patients (check-in/out) and ensuring that all information is accurate and complete.
  • Coordinating with patients and referring physicians to secure necessary referrals.
    • Documenting referrals in the appropriate logs as directed.
    • Scheduling initial evaluations and follow-up visits to optimize treatment plans.
  • Verifying patient insurance details in advance to ensure prior authorizations are obtained from payors.
  • Providing patients with clear information regarding their coverage and payment responsibilities related to therapy services.
  • Ensuring patients understand and sign necessary documentation for services that may not be covered by insurance.
  • Collecting payments due prior to each visit, which may include co-payments, deductibles, and other charges.
    • This includes managing co-payments, deductibles, co-insurance, and payments on statements.
  • Handling incoming calls in a professional and consistent manner, with a focus on detail.
    • Taking messages or directing calls to voicemail when appropriate personnel are unavailable.
  • Performing additional duties related to clinic operations as assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator.
This description does not encompass all responsibilities, duties, requirements, or efforts associated with the role. While it aims to accurately reflect the position, the company reserves the right to modify functions, duties, and requirements as necessary based on business needs.

Ideal Candidate Profile:
  • Possesses a high school diploma or GED.
  • Has at least one year of relevant experience and/or training.
    • Prior experience in a medical office is preferred but not mandatory.
  • Can stand, walk, and sit throughout the entire assigned shift.
  • Exhibits a high level of professionalism in both written and verbal communication.
  • Demonstrates strong computer skills, including proficiency in databases and Microsoft Office applications such as Outlook, Word, PowerPoint, and Excel.
  • Can work independently and collaboratively in a team environment without constant supervision.
  • Maintains confidentiality at all times.
  • Is adaptable, eager to learn, and capable of multitasking in a fast-paced environment.
What We Offer:
  • Opportunities for work/life balance.
  • Paid time off (PTO) and paid holidays.
  • A comprehensive benefits package including medical (with HSA/FSA options), dental, vision, and supplemental insurance choices.
  • Health improvement plan opportunities to reduce premium costs.
  • Company-sponsored basic life/AD&D insurance and long-term disability insurance.
  • 401(k) and ROTH IRA savings plans with company matching after the probationary period.
  • Continuing professional development with available CEU stipends.
  • Paths for growth and advancement within the organization.
About Union Hospital Therapy, LLC:

Union Hospital Therapy is committed to delivering advanced rehabilitation services for individuals of all ages in environments conducive to healing. Our team of occupational, physical, and speech therapists collaborates with patients and physicians to create optimal recovery plans. We provide our clinicians with a balanced mix of clinical resources and autonomy, endorsing a hands-on, personalized approach to therapy while maintaining a history of delivering measurable quality care.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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