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Operations Director

1 month ago

Allen, Texas, United States Fitness Connection Full time
Operations Manager Job Description

At Fitness Connection, we're seeking a highly motivated and organized Operations Manager to oversee the day-to-day activities of our front desk, Kids Club, and subordinate management staff. As a key member of our team, you'll be responsible for ensuring seamless club operations, fostering a welcoming environment for members and staff, and driving revenue growth.

Key Responsibilities:
  • Manage and supervise Connection Specialists, Kids' Club Associates, and subordinate management staff to ensure adherence to policies and procedures.
  • Motivate the team to provide exceptional customer service and uphold company standards.
  • Prepare and submit staff schedules within budget to the Club Manager for approval.
  • Ensure timely opening and closing of the club and Kids Club.
  • Oversee staff uniform compliance and proper appearance.
Operations Support:
  • Ensure all front desk operations adhere to company policies and procedures.
  • Manage front desk systems, including member check-in and guest registration.
  • Train staff in customer service excellence and handle customer service issues and member complaints with professionalism.
  • Oversee daily banking, drawer counts, and shift reports for accuracy.
  • Monitor and control inventory of office, janitorial, and retail supplies.
Retail Management:
  • Manage retail and concession sales, ensuring products are fully stocked and rotated.
  • Set daily and weekly sales goals for Connection Specialists.
  • Train staff on product knowledge and sales techniques.
  • Conduct inventory controls and maintain a minimum 25% profit margin on retail sales.
HR/Payroll and Administrative Duties:
  • Hire, train, and supervise all Connection Specialists and Kids Club staff, emphasizing customer service excellence and compliance with health and safety standards.
  • Ensure payroll is submitted on time and within budget, closely monitoring departmental expenditures.
  • Manage employee performance, address personnel issues promptly, and foster a collaborative work environment.
  • Attend management meetings and actively participate in training and development programs, advocating for continuous learning.

Requirements:

  • Positive attitude and ability to motivate staff.
  • Strong leadership, motivational, and communication skills.
  • Understanding of cash handling procedures and basic financial management.
  • Proficiency in front desk software systems like Paycom and SharePoint, and a comfort with adapting to new technologies.
  • Physical ability to work long hours and handle up to 45 pounds.
  • Minimum one year experience at front desk or related industry experience preferred.
  • High school diploma or GED required; management experience in hospitality/retail is a plus.
  • CPR and AED certification required.

About Fitness Connection:

Fitness Connection is a full-service, all-inclusive health club dedicated to providing an exceptional fitness experience to all members, including underserved communities, for a healthier lifestyle. Our facilities boast modern amenities like Group Classes, Cycling Studios, basketball courts, and comprehensive locker rooms, ensuring that every member finds something to love at Fitness Connection.