Restaurant Operations Manager

22 hours ago


Allen, Texas, United States Hawaiian Bros Island Grill - Stine Ventures LLC Allen, TX Full time
Job Overview

We are seeking a highly skilled and experienced General Manager to lead our restaurant operations at Hawaiian Bros Island Grill - Stine Ventures LLC Allen, TX. The successful candidate will be responsible for managing the day-to-day operations of the restaurant, ensuring exceptional guest satisfaction, and driving business growth.

Key Responsibilities
  • Translate the company's vision and values into individual and team goals, aligning performance measures to support business and restaurant objectives.
  • Model, recognize, and reinforce desired behavior, aligning rewards with these contributions.
  • Determine employee career goals and monitor/document performance, providing employees with support and opportunities to achieve their full potential.
  • Regularly solicit employee feedback on supervisor/manager performance, utilizing Employee Satisfaction Survey results to provide feedback and help supervisors/managers develop their people skills.
  • Accountable for the successful resolution of employee concerns, addressing recurring issues and communicating major concerns to the Territory Director.
  • Accountable for the successful resolution of guest issues, addressing recurring issues and communicating major issues to the Territory Director.
  • Accountable for regulation compliance and customer service results, ensuring accurate financial data and preparation of all financial reports.
Requirements
  • Develop strategic plans and tactics for the restaurant, aligned with and designed to achieve area, regional, and company-wide business objectives.
  • Accountable for the financial performance of the restaurant, identifying financial trends and performance improvement opportunities.
  • Ensure accurate inventory levels for food items, maintaining proper ordering procedures and efficiency usage and yield application.
  • Generate a constant stream of candidates for Assistant General Manager positions, building relationships and brand recognition in the local community.
  • Recruit, hire, and develop Shift Managers and Assistant General Managers, leveraging available tools.
  • Objectively assess team performance relative to established goals, accountable for developing and motivating the restaurant team.
Quality Management
  • Accountable for restaurant operations, ensuring strict adherence to company-wide QSC, safety, and sanitation standards.
  • Validate equipment is properly maintained, making decisions regarding repair or replacement and communicating contract options to the Territory Director.
  • Accountable for the successful execution of local marketing programs, ensuring key deadlines are met through time management and delegation.
  • Anticipate, identify, and correct system breakdowns to achieve guest satisfaction, responsible for successful coordination, implementation, and execution of new initiatives.


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