IT Support Specialist

2 weeks ago


Denver, Colorado, United States Crescens Full time
Job Summary

This role serves as the technical liaison between Division staff and Client to ensure Division technical support needs are being met.

The successful candidate will be responsible for interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to Client staff for further resolution.

Key Responsibilities
  • Monitor Client service desk requests and elevate required service levels
  • Negotiate completion dates and ensure follow-through on hardware problems, equipment and software purchases, rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedules
  • Take an active role in the department-level Business Technology Team (BTT) to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users
Requirements

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

They will also have a strong understanding of technical concepts and be able to apply this knowledge to resolve complex problems.



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