Customer Service Representative

9 hours ago


Coppell, Texas, United States Vivid Seats Full time
About Vivid Seats

Vivid Seats is a leading online ticket marketplace dedicated to connecting fans with live events, artists, and teams they love. Founded in 2001, we've built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity

We're seeking a skilled Seller Operations Associate to join our team. As a key member of our operations team, you'll work to manage transactions and relationships with our valued sellers and customers. Your primary responsibilities will include:

  • Managing day-to-day interactions with sellers to provide exceptional customer service
  • Investigating and resolving issues related to customer experience
  • Navigating order queues to provide real-time assistance
What You'll Bring

To succeed in this role, you'll need:

  • Outstanding communication and problem-solving skills
  • A strong customer service mindset and attention to detail
  • Interest in the live event space and a willingness to learn
Work Schedule and Benefits

We offer a hybrid work model with 3 days in office and 2 days at home. Our work schedule includes 1:30pm-10:00pm, with Tuesday/Wednesday off and 1:30pm-10:00pm, with Wednesday/Thursday off. You'll also receive a competitive base salary, overtime eligibility, bi-annual bonuses, and an annual equity grant.

Our Commitment

We're an equal opportunity employer that values diversity and a sense of belonging. We encourage you to apply regardless of whether you meet every qualification.



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