Cloud Services Infrastructure Manager

5 days ago

Carrollton, Texas, United States HomePro Full time
Job Title: Cloud Services Infrastructure Manager

We are seeking a highly skilled Cloud Services Infrastructure Manager to join our team at HomePro. As a key member of our IT department, you will be responsible for managing our cloud services infrastructure, ensuring seamless operation of end-user devices, and delivering top-tier support for various SaaS services.

Key Responsibilities:
  • Manage and optimize cloud services, including Google Workspace, Google Cloud Platform, and other SaaS platforms.
  • Oversee cloud infrastructure, ensuring scalability, security, and cost-effectiveness.
  • Implement best practices for cloud administration and integrate new cloud technologies as required.
Team Leadership:
  • Lead and mentor a team of help desk and infrastructure specialists, ensuring efficient day-to-day operations.
  • Manage workload distribution, track team performance, and ensure high-quality user support.
  • IT vendor management and procurement.
  • Provide guidance on troubleshooting, issue resolution, and escalation management.
Software and Device Lifecycle Configuration and Management:
  • Configuration and management using Endpoint Management Systems (UEM) such as Manage Engine, Ivanti, or Ninja.
  • Packaging and scripting software installation and removal.
End-User Device Management:
  • Oversee the setup, deployment, and management of end-user devices, ensuring seamless integration with cloud services.
  • Implement and enforce device management policies using tools like MobileIron for mobile device management (MDM).
  • Ensure that end-user devices (laptops, desktops, mobile devices) are secure, updated, and efficiently managed.
Infrastructure Projects:
  • Lead the planning and execution of infrastructure projects related to cloud services, network infrastructure, and end-user device deployments.
  • Collaborate with other IT teams to ensure successful project delivery, including migrations, upgrades, and integrations.
Security Management:
  • Monitor and manage the security controls and processes for all cloud services and infrastructure.
  • Ensure compliance with security best practices, including identity and access management (IAM), data encryption, and security patching.
  • Implement continuous monitoring tools and processes to detect and respond to potential threats.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience (3 years) in cloud services administration, infrastructure management, and help desk operations.
  • Strong knowledge and experience with Google Workspace, Google Cloud Platform, and SaaS services such as SendGrid and MobileIron.
  • Experience in managing a team and leading infrastructure projects from planning to execution.
  • Proficiency in managing security frameworks, IAM, and MDM tools for end-user devices.
  • Familiarity with monitoring tools, security protocols, and incident response processes.
  • Excellent communication, leadership, and problem-solving skills.
  • Relevant certifications (e.g., Google Cloud Certifications, ITIL, CompTIA Security) are a plus.

We offer a competitive salary and benefits package, opportunities for professional development and continuous learning, and a collaborative, supportive, and growth-oriented environment. If you're passionate about cloud services, infrastructure management, and leading teams to success, we encourage you to apply and join our growing IT department.

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