Cloud Services Manager

1 day ago

Carrollton, Texas, United States HomePro, Inc. Full time
Job Title: Infrastructure and Service Desk Team Leader

Location: On-site Carrollton, Texas

Job Type: Full-time

About Us

We are a dynamic and forward-thinking organization, embracing cutting-edge technologies to drive growth and success. As we continue to expand our IT infrastructure and cloud services, we are seeking a motivated Infrastructure and Help Desk Team Leader to join our team.

Position Overview

As the Infrastructure and Help Desk Team Leader, you will oversee the management of cloud services administration, infrastructure projects, and help desk operations. You will lead a dedicated team responsible for managing end-user devices, ensuring the security and efficiency of cloud platforms, and delivering top-tier support for a variety of SaaS services.

Key Responsibilities
  • Cloud Services Administration: Manage and optimize cloud services, including Google Workspace, Google Cloud Platform (GCP), and other SaaS platforms. Oversee cloud infrastructure, ensuring scalability, security, and cost-effectiveness.
  • Team Leadership: Lead and mentor a team of help desk and infrastructure specialists, ensuring efficient day-to-day operations. Manage workload distribution, track team performance, and ensure high-quality user support.
  • Software and Device Lifecycle Configuration and Management: Configure and manage software and devices using Endpoint Management Systems (UEM) such as Manage Engine, Ivanti, or Ninja. Package and script software installation and removal.
  • End-User Device Management: Oversee the setup, deployment, and management of end-user devices, ensuring seamless integration with cloud services. Implement and enforce device management policies using tools like MobileIron for mobile device management (MDM).
  • Voice and Wifi: Manage call center voice systems, IVR design and maintenance, and wifi networks.
  • Infrastructure Projects: Lead the planning and execution of infrastructure projects related to cloud services, network infrastructure, and end-user device deployments. Collaborate with other IT teams to ensure successful project delivery.
  • Security Management: Monitor and manage the security controls and processes for all cloud services and infrastructure. Ensure compliance with security best practices, including identity and access management (IAM), data encryption, and security patching.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience (3+ years) in cloud services administration, infrastructure management, and help desk operations.
  • Strong knowledge and experience with Google Workspace, Google Cloud Platform (GCP), and SaaS services such as SendGrid and MobileIron.
  • Experience in managing a team and leading infrastructure projects from planning to execution.
  • Proficiency in managing security frameworks, IAM, and MDM tools for end-user devices.
  • Familiarity with monitoring tools, security protocols, and incident response processes.
  • Excellent communication, leadership, and problem-solving skills.
  • Relevant certifications (e.g., Google Cloud Certifications, ITIL, CompTIA Security+) are a plus.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge cloud technologies and drive innovation.
  • Professional development and continuous learning opportunities.
  • A collaborative, supportive, and growth-oriented environment.

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