Customer Experience Ambassador
3 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales through advanced product knowledge, and creating an engaging in-store experience.
Key Responsibilities
- Provide personalized service to customers, answering questions and making recommendations to meet their needs.
- Process customer transactions efficiently and accurately, maintaining a high level of professionalism and productivity.
- Stock shelves and maintain a clean and organized sales floor, adhering to planogram guidelines and company standards.
- Participate in store activities, such as education classes and events, to engage customers and promote the JOANN brand.
- Work collaboratively with team members to achieve sales goals and exceed customer expectations.
Requirements
- High school diploma or equivalent preferred.
- No experience required, but 1-3 years of customer service experience is preferred.
- Part-time status requires availability to work a variety of shifts, including days, evenings, weekends, and holidays.
Benefits
- Medical, dental, and vision benefit plans.
- Company-paid life insurance and disability benefits.
- Tuition reimbursement and team member discount.
Physical Requirements
- Ability to stand for long periods, walk, and move around the store.
- Ability to read and communicate effectively with customers and team members.
- Ability to lift up to 49 pounds and push/pull merchandise with equipment.
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