Customer Experience Ambassador

5 days ago


Tacoma, Washington, United States JOANN Stores Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales through advanced product knowledge, and creating an engaging in-store experience.

Key Responsibilities

  • Provide personalized service to customers, answering questions and making recommendations to meet their needs.
  • Process customer transactions efficiently and accurately, maintaining a high level of professionalism and productivity.
  • Stock shelves and maintain a clean and organized sales floor, adhering to planogram guidelines and company standards.
  • Participate in store activities, such as education classes and events, to engage customers and promote the JOANN brand.
  • Work collaboratively with team members to achieve sales goals and exceed customer expectations.

Requirements

  • High school diploma or equivalent preferred.
  • No experience required, but 1-3 years of customer service experience is preferred.
  • Part-time status requires availability to work a variety of shifts, including days, evenings, weekends, and holidays.

Benefits

  • Medical, dental, and vision benefit plans.
  • Company-paid life insurance and disability benefits.
  • Tuition reimbursement and team member discount.

Physical Requirements

  • Ability to stand for long periods, walk, and move around the store.
  • Ability to read and communicate effectively with customers and team members.
  • Ability to lift up to 49 pounds and push/pull merchandise with equipment.


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