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Customer Service Representative III

1 month ago

Jeffersonville, Indiana, United States AIG Full time
About the Role

The Level 2 Escalation Agent will work directly with Best Buy warranty customers, Best Buy, and our internal partners to find innovative solutions to resolve issues & escalations. The Level 2 Escalation Agents help uphold our contracts appropriately while also ensuring an acceptable claim resolution.

This role will assist other team members to provide accurate claim resolutions. Field incoming phone and e-mails from partner teams, end user customers and Best Buy regarding escalated resolution needs. Work with internal teams, the client and partner vendors to expedite repairs and/or phone shipments.

Responsibilities include resolving claims with unexpected issues according to the terms and conditions of the warranty contract, communicating effectively with all levels within AIG Warranty, clients and/or vendors, and working with internal partners, management and co-workers to find resolutions for unusual and unexpected issues.

Key skills required include proficiency with PCs, especially with MS Word, Outlook, and Excel programs, effective written and verbal communication, excellent interpersonal skills and the ability to work with a variety of personalities, and ability to consistently meet deadlines.

This is a unique opportunity to work with a leading global insurance organization and contribute to the success of our customers and partners.

What We Offer

AIG provides a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security as well as your professional development. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.