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Nighttime Customer Support Specialist

2 months ago

Chicago Illinois, United States Enterprise Holdings Full time

Position Overview:
Enterprise Holdings is in search of a diligent and committed individual to become part of our team as a Nighttime Customer Support Specialist.

The Customer Support Specialist is responsible for delivering exceptional, friendly, and efficient service during the rental and return process, utilizing company-approved sales and service methodologies.

This role involves facilitating the rental process by verifying and documenting all necessary driver information to ensure a seamless and timely rental and return experience.

This position offers a competitive hourly wage with the potential to earn monthly performance bonuses.



Benefits:
Paid time off

Employee discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development opportunities

Work Schedule:
Sunday: 10:30 PM - 7:00 AM

Monday: 10:30 PM - 7:00 AM

Tuesday: Off

Wednesday: Off

Thursday: 10:30 PM - 7:00 AM

Friday: 10:30 PM - 7:00 AM

Saturday: 10:30 PM - 7:00 AM


Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and is recognized as one of the top employers in the industry.



Key Responsibilities:


Greet all customers with eye contact and a warm welcome; identify and address customers by name, verify rental agreements, and express gratitude at the conclusion of each transaction.

Respond to customer inquiries and provide assistance tailored to each customer's needs and requests, ensuring a comprehensive understanding of the various products and services offered.


Ensure a pleasant and efficient rental experience for each customer by assisting with vehicle exchanges and returns; review rental terms with customers to guarantee clarity on rates and service charges, confirming the accuracy of rental agreement details.

Prepare the Rental Agreement Folder with all necessary information and offer assistance with directions, maps, local area insights, and relevant service information.


Act on behalf of both the customer and the company to resolve issues fairly and equitably, fostering ongoing customer loyalty.


Maintain the cleanliness and organization of rental counters and customer areas to ensure a neat and safe environment; ensure that counters and exit booths are stocked with the necessary supplies for effective service.

Assist customers in the queue to minimize wait times and provide the most efficient service possible.



Equal Opportunity Employer:
Enterprise Holdings is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

Qualifications:
Must be at least 18 years of age.

Must possess a minimum of 1 year of relevant work experience in customer service within the last 3 years.

Must hold a valid driver's license with no more than 1 moving violation on driving record in the last 3 years.

Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future.

Must have been employed for at least 6 months at the most recent employer.

Must reside within a reasonable commuting distance.