Customer Service Representative
4 days ago
At Inspira Financial, we're dedicated to helping individuals and businesses thrive. Our comprehensive health, wealth, and retirement solutions empower people to plan, save, and invest for a brighter future.
Job SummaryWe're seeking a highly skilled and customer-focused Support Specialist to join our team. As a key member of our support team, you'll provide exceptional service to our customers, answering inquiries and resolving issues related to our PFX products and healthcare services.
Key Responsibilities- Provide high-quality, customer-focused support through verbal and written communications
- Handle incoming and outgoing customer phone calls, emails, and chat inquiries
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Partner with customers to provide valuable insights, education, and direction for online support
- Accountable for resolving issues without management intervention to remove barriers for the member
- Protect sensitive customer information with discretion
- High school diploma, GED, or college degree
- 1-3 years of experience in customer service
- Prior call center experience preferred, but not required
- Computer knowledge and skills, comfortable learning new systems
- Able to learn, memorize, and retain information
- Knowledge of Medical/Reimbursement Terminology
- Can adapt to a fast-paced environment
- Able to work hours of 10:30 a.m. CT to 7 p.m. CT / 11:30 a.m. ET to 8 p.m. ET
As a Support Specialist at Inspira Financial, you'll enjoy a competitive hourly pay rate of $36,400 per year, with opportunities to earn bonus per quarter. You'll also have the chance to work in a collaborative, fun environment that champions career development.
We're committed to building an authentic workplace that values diversity in our candidates. If you're a dynamic and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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