Customer Service Representative

4 days ago


Hinsdale, Illinois, United States Inspira Financial Full time
About Inspira Financial

At Inspira Financial, we're dedicated to helping individuals and businesses thrive. Our comprehensive health, wealth, and retirement solutions empower people to plan, save, and invest for a brighter future.

Job Summary

We're seeking a highly skilled and customer-focused Support Specialist to join our team. As a key member of our support team, you'll provide exceptional service to our customers, answering inquiries and resolving issues related to our PFX products and healthcare services.

Key Responsibilities
  • Provide high-quality, customer-focused support through verbal and written communications
  • Handle incoming and outgoing customer phone calls, emails, and chat inquiries
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Partner with customers to provide valuable insights, education, and direction for online support
  • Accountable for resolving issues without management intervention to remove barriers for the member
  • Protect sensitive customer information with discretion
Requirements
  • High school diploma, GED, or college degree
  • 1-3 years of experience in customer service
  • Prior call center experience preferred, but not required
  • Computer knowledge and skills, comfortable learning new systems
  • Able to learn, memorize, and retain information
  • Knowledge of Medical/Reimbursement Terminology
  • Can adapt to a fast-paced environment
  • Able to work hours of 10:30 a.m. CT to 7 p.m. CT / 11:30 a.m. ET to 8 p.m. ET
What We Offer

As a Support Specialist at Inspira Financial, you'll enjoy a competitive hourly pay rate of $36,400 per year, with opportunities to earn bonus per quarter. You'll also have the chance to work in a collaborative, fun environment that champions career development.

We're committed to building an authentic workplace that values diversity in our candidates. If you're a dynamic and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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