Automotive Service Consultant

4 weeks ago


Southaven, Mississippi, United States EasyCare (APCO) Full time

**Job Summary**

At EasyCare (APCO), we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you'll be responsible for providing exceptional customer service, ensuring a seamless experience for our clients.

**Key Responsibilities:**

  • Provide prompt and courteous service to customers, addressing their needs and concerns.
  • Clearly communicate repair needs and estimates to our service technicians.
  • Upsell recommended services using a low-pressure, high-integrity approach.
  • Ensure accurate estimates and adherence to dealership policy on customer vehicle care and operation.
  • Follow up on repairs, keeping customers informed of progress and ensuring satisfaction.
  • Sell and manage extended warranties, inspecting repair quality and ensuring all work is complete.
  • Notify customers when vehicles are ready for pick-up and review repairs with them.
  • Handle minor customer concerns and complaints, maintaining a high level of customer satisfaction.

**Requirements:**

  • Experience preferred but not required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.

**What We Offer:**

  • Competitive compensation based on experience.
  • Excellent benefits package.
  • Opportunities for professional growth and development.

We are an equal employment opportunity employer and welcome applications from diverse candidates.



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