Automotive Service Consultant
4 weeks ago
**Job Summary**
At EasyCare (APCO), we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you'll be responsible for providing exceptional customer service, ensuring a seamless experience for our clients.
**Key Responsibilities:**
- Provide prompt and courteous service to customers, addressing their needs and concerns.
- Clearly communicate repair needs and estimates to our service technicians.
- Upsell recommended services using a low-pressure, high-integrity approach.
- Ensure accurate estimates and adherence to dealership policy on customer vehicle care and operation.
- Follow up on repairs, keeping customers informed of progress and ensuring satisfaction.
- Sell and manage extended warranties, inspecting repair quality and ensuring all work is complete.
- Notify customers when vehicles are ready for pick-up and review repairs with them.
- Handle minor customer concerns and complaints, maintaining a high level of customer satisfaction.
**Requirements:**
- Experience preferred but not required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
**What We Offer:**
- Competitive compensation based on experience.
- Excellent benefits package.
- Opportunities for professional growth and development.
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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