Automotive Service Advisor

2 weeks ago


Southaven, Mississippi, United States EasyCare Recruiting Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at EasyCare Recruiting. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and our service technicians, and driving sales of recommended services.

Key Responsibilities
  • Provide prompt and courteous service to customers, ensuring a positive experience from initial contact to completion of repairs.
  • Clearly articulate repair needs to service technicians, ensuring accurate and efficient completion of work.
  • Upsell recommended services using low-pressure, high-integrity methods, driving sales and revenue growth.
  • Provide accurate estimates of repair and maintenance costs, ensuring transparency and trust with customers.
  • Adhere to dealership policy on customer vehicle care and operation, ensuring consistency and quality.
  • Follow up on each repair, keeping customers informed of progress and ensuring timely completion.
  • Sell and manage extended warranties, driving additional revenue and customer satisfaction.
  • Inspect repair quality, ensuring all work is complete and meets our high standards.
  • Notify customers when vehicles are ready for pick-up, ensuring seamless handovers.
  • Review and explain repairs and associated costs with customers, ensuring transparency and trust.
  • Handle minor customer concerns and complaints, resolving issues promptly and professionally.
  • Maintain open communication with the Service Manager, ensuring seamless collaboration and issue resolution.
  • Meet or exceed Customer Satisfaction Index (CSI) scores, driving customer loyalty and retention.
Requirements
  • Experience in a customer-facing role, preferably in the automotive industry.
Benefits
  • Competitive compensation based on experience.
  • Excellent benefits package.

EasyCare Recruiting is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.



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