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Business Development Specialist

2 months ago

Helena, Montana, United States Snaphunt Full time

About the Role

As a key member of the Snaphunt team, you will play a vital role in driving customer success and growth. We are seeking an experienced professional to join our team as an Engagement Response Specialist.

Key Responsibilities

  • Develop and maintain strong relationships with clients, providing ongoing support and sharing best practices, insights, and product knowledge to drive customer satisfaction and revenue growth.
  • Collaborate with the sales team to ensure seamless onboarding of new customers and identify opportunities to increase customer satisfaction and revenue.
  • Identify and capitalize on customer pain-points to provide targeted solutions and drive business growth.
  • Develop and implement strategies to ensure high levels of customer renewals and retention.
  • Build and maintain strong product expertise, providing training and ongoing support as required to drive customer success.
  • Provide feedback and advocacy to internal teams to drive business growth and improvement.

Requirements

  • At least 5 years of experience in a B2B Account Management or Customer Success role, preferably in the Consulting, IT Services, and Software/SaaS industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong networking and relationship-building skills.
  • Attention to detail and ability to deliver high-quality work.
  • Ability to adapt to changing environments and thrive in a fast-paced business setting.

About Snaphunt

Snaphunt is a dynamic and innovative company that is passionate about helping businesses grow and succeed. Our team is dedicated to providing exceptional customer service and support, and we are seeking like-minded professionals to join our team.