Sales Enrollment Coordinator

4 weeks ago

New London, Connecticut, United States CIEE, Inc. Full time
Job Title: Sales Enrollment Coordinator

CIEE, Inc. is seeking a highly motivated and organized Sales Enrollment Coordinator to join our team. As a Sales Enrollment Coordinator, you will be responsible for proactively moving applications through every stage of the application and pre-departure process, including initial inquires, application processing, participant confirmation, and pre-departure guidance.

Key Responsibilities:
  • Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
  • Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
  • Motivate and coach participants and families through the scholarship and application process.
  • Provide professional and timely customer service to students and parents throughout the entire application process.
  • Ability to work through a high daily call volume, 20-60 calls per day depending on the time of year.
  • Host virtual student and parent-facing webinars, presenting to large groups at a time.
  • Present to students and parents in-person at high schools in your territory.
  • Review applications, acceptance applicants, and convert them to paid participants.
  • Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
  • Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
  • Maintain accurate records of communication with customers in Salesforce (CRM system).
  • Provide on-program participant support during the summer months.
  • Domestic travel as needed to support student recruitment.
  • International travel up to once per year to chaperone student group flights.
  • Participate in sales trainings.
  • Flexibility to work some evening hours to reach students and guardians.
  • Prepare for providing emergency support during 1-2 travel weekends per year.
Requirements:
  • Bachelor's degree or international equivalent.
  • 2 years of customer service or sales experience.
  • The ability to navigate challenging conversations.
  • International travel or study abroad experience is a plus.
  • Experience working with diverse high school students is a plus.
  • Additional language skills beyond English are a plus.
  • Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
  • Strong organization skills and attention to detail.
  • Flexibility to work some evening hours as the sales cycle demands.
Location:

The position is available to candidates in New Jersey, New York State, or Connecticut except for applicants residing in Jersey City, NJ.

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

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