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Customer Service Team Lead
3 weeks ago
CSI Group is a dynamic and rapidly expanding CPA firm seeking a seasoned Customer Service Manager to lead our customer service team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and ensuring seamless service delivery.
Key Responsibilities:- Lead and develop a high-performing customer service team, fostering a culture of excellence and continuous improvement.
- Develop and implement strategies to enhance customer experience, improve service metrics, and drive business growth.
- Collaborate with cross-functional teams to address customer feedback, resolve issues, and implement process improvements.
- Design and deliver training programs to enhance team skills and knowledge, ensuring compliance with company policies and industry regulations.
- Monitor and analyze customer service performance, identifying trends and areas for improvement.
- Proven experience in a leadership role within a customer service environment, with a strong track record of driving customer satisfaction and business growth.
- Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
- Strong problem-solving abilities, with a proactive approach to customer service challenges.
- Proficiency in customer service software, CRM tools, and data analysis.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
CSI Group offers a dynamic and supportive work environment, with opportunities for career growth and professional development. If you are a results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity.
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