Customer Service Representative

13 hours ago


Farmingdale, New Jersey, United States DXP Enterprises Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at DXP Enterprises. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our industrial customers.

Key Responsibilities
  • Handle high call volumes and process customer phone orders in a timely and efficient manner.
  • Respond to customer inquiries regarding company products, services, and orders, providing accurate and helpful information.
  • Quote prices, fill orders to customer specifications, and process sales data via computer.
  • Check availability of stock and shipping dates to ensure timely delivery.
  • Assist the outside sales team by preparing price quotes and sourcing products to meet customer needs.
  • Work closely with suppliers to ensure availability, open order delivery times, and resolutions.
  • Assist the Purchasing Department as needed to ensure seamless order processing.
Requirements
  • 2-3 years of experience in industrial pumps and rotating equipment sales and service.
  • Prior inside sales/customer service experience, preferably in a similar industry.
  • Excellent communication skills, phone presence, and ability to work in a fast-paced environment.
  • Highly organized, able to multi-task, and re-prioritize tasks as needed.
  • Prior use of a CRM platform is preferred.
  • Enthusiastic and able to work independently, with a strong focus on customer satisfaction.
  • Tech-savvy, with the ability to work in a multi-screen environment.
  • Data entry skills and attention to detail.
About DXP Enterprises

DXP Enterprises is a leading provider of industrial products and services, dedicated to delivering exceptional customer service and support. Our team is passionate about what we do and driven to be the best solution for our industrial customers. We offer a comprehensive benefits package, including medical, dental, vision, flexible spending, 401(k), paid holidays, life and disability insurance, and additional supplemental products. We are an equal opportunity employer and welcome applications from diverse candidates.



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