Customer Service Representative

5 hours ago


Farmingdale, New Jersey, United States CSI Group Full time
Job Overview

Csi Group is a rapidly growing, family-owned CPA firm with a strong presence in New Jersey, New York, and Florida. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities
  • Provide exceptional customer service by answering high-volume incoming calls and addressing customer inquiries in a timely and professional manner.
  • Work collaboratively with colleagues to ensure seamless support and maintain a positive, empathetic attitude towards customers.
  • Process payments, set up conference calls, and update client notes as necessary.
  • Stay up-to-date on company services and products to effectively respond to customer questions and concerns.
  • Communicate effectively with colleagues and management to ensure efficient customer support.
Requirements
  • High school diploma or equivalent.
  • 1+ year of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain a high level of accuracy.
  • Proficiency in MS Office Word and Excel.
What We Offer

Csi Group offers a competitive compensation package, including medical, financial, and other benefits. We are committed to promoting from within and providing opportunities for career growth and development.



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