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Hotel Guest Service Agent

2 months ago

Florence Indiana, United States Boyd Gaming Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Service Agent to join our team at Belterra Casino Resort. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide superior guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Process guest accounts, handle payments, and maintain accurate records.
  • Assist guests with luggage storage, scooter and wheelchair rentals, and other requests.
  • Maintain knowledge of hotel occupancy, special events, and other factors affecting daily operations.
  • Communicate effectively with guests, team members, and management to ensure seamless service delivery.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer skills and knowledge of Microsoft Office applications.
  • Ability to obtain and maintain all necessary licenses and certifications.
What We Offer

As a Hotel Guest Service Agent at Belterra Casino Resort, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.