Hotel Guest Service Agent

4 weeks ago


Florence, United States Boyd Gaming Full time

Job Summary

The Hotel Guest Service Agent - Part Time is responsible for providing exceptional service to hotel guests, ensuring a positive experience throughout their stay. This role involves handling guest inquiries, resolving issues, and providing information about hotel services and amenities.

Key Responsibilities

  • Provide excellent customer service to hotel guests, responding to their needs and concerns in a timely and professional manner.
  • Handle guest inquiries and resolve issues related to room assignments, amenities, and services.
  • Process guest transactions, including check-in, check-out, and room changes.
  • Assist guests with luggage storage, scooter and wheelchair rental, and other requests.
  • Maintain knowledge of hotel services, amenities, and policies to provide accurate information to guests.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Collaborate with other hotel staff to ensure seamless service delivery and guest satisfaction.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Ability to work effectively in a team environment and provide excellent customer service.
  • Strong communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

As a Hotel Guest Service Agent - Part Time with Boyd Gaming, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to hotel guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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