Hotel Guest Service Agent
2 days ago
The Hotel Guest Service Agent is a key member of our front desk team, responsible for providing exceptional service to our guests. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities- Provide superior guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Process guest check-ins and check-outs, handling room assignments, key cards, and other guest requests.
- Manage guest accounts, handling payments, and resolving any discrepancies.
- Assist guests with luggage storage, scooter and wheelchair rentals, and other special requests.
- Stay up-to-date on hotel events, promotions, and services, providing guests with information and recommendations.
- Work collaboratively with other departments, including housekeeping, food and beverage, and security, to ensure seamless guest experiences.
- Perform other duties as assigned by Hotel Leadership, including but not limited to, sorting incoming mail and packages, completing daily reports, and maintaining public areas.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work a variety of shifts, including weekends and holidays.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and knowledge of Microsoft Office.
As a member of the Boyd Gaming team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment that supports the well-being and success of our team members.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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