Federal Operations Manager

5 days ago

Bethesda, Maryland, United States TDEC Full time

Job Overview

TDEC, a leading Business Processing Outsourcing (BPO) organization, seeks a Federal Operations Coordinator to support our Federal Contracts Division.

Job Description

The role involves providing administrative support to the TDEC Federal Contract Division and the Director of Federal Operations, overseeing daily operations of contract locations.

  • Manage Site Managers, act as liaison, and provide administrative management support for daily activities at each contract location.
  • Responsibilities include setting weekly priorities, monitoring work, approving paid time off requests, assigning & overseeing special projects, providing guidance & training, and managing performance.
  • Ensure all sites meet or exceed customer Key Performance Indicators (KPIs) & Service Level Agreements (SLAs), initiating corrective action when necessary, and collaborate with the Director of Federal Operations to meet contractual obligations.
  • Oversee client relationships, facilitate open communication, understand client perspectives, expectations, and monitor client satisfaction.
  • Monitor financial functions such as billing accuracy, overall operating costs to meet financial goals. Focus on labor, equipment, supplies, and miscellaneous site-level costs in collaboration with finance team members.
  • Assess and analyze departmental budgets to minimize expenses while optimizing profits.
  • Identify potential problems and points of friction.
  • Find solutions to maximize efficiency and revenue.

Requirements

  • Bachelor's Degree in a related field or equivalent experience.
  • Prior experience with a government contractor preferred.
  • Able to obtain a Government Secret Security Clearance.
  • Preferred candidate located on the East Coast due to occasional travel requirements.
  • Proven experience in developing and implementing operational plans, analyzing financial and quality data; experience in developing and/or operating management service organizations.
  • Proficiency in Microsoft Office Programs, with a strong emphasis on Microsoft Excel.
  • Effective communication skills with both executives and staff to create and administer policy.
  • Ability to implement centralized processes in a large, complex environment.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • Able to motivate and inspire employees through positive encouragement and coaching.

Salary: $65,000 - $80,000 per year, depending on qualifications and experience. Remote work available.

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