Technical Field Service Lead
3 weeks ago
Job Summary:
Leidos is seeking an experienced Technical Field Service Lead to support fast-paced programs with the Air Force Life Cycle Management Center. The successful candidate will lead a team responsible for on-site installation, configuration, and troubleshooting of various hardware systems, ensuring that all equipment meets DoD specifications.
Key Responsibilities:
- Install, configure, and deploy workstations and network hardware systems in accordance with Department of Defense (DoD) specifications.
- Perform on-site troubleshooting and technical support for hardware-related issues.
- Collaborate with technical teams to ensure seamless integration of hardware within existing systems.
- Conduct training sessions for end-users on the proper use and maintenance of deployed equipment.
- Maintain accurate records of installation processes, configurations, and service activities.
- Monitor hardware performance and conduct regular inspections to ensure optimal functionality.
- Provide timely updates to management and the customer regarding deployment progress and any issues encountered.
- Ensure compliance with DoD policies, procedures, and security protocols during all service activities.
- Assist in the development of deployment plans and timelines to meet project requirements.
- Foster strong relationships with customers, acting as the primary point of contact for hardware-related inquiries and support.
Requirements:
- US Citizen with a Top Secret Clearance
- Bachelors Degree with 8 years of experience or Masters with at least 6 years experience
- Strong knowledge of workstation and hardware installation, configuration, and troubleshooting
- Familiarity with network infrastructure and connectivity issues
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a fast-paced environment
Preferred Qualifications:
- Relevant certifications such as CompTIA A+, Network+, or similar credentials
- Experience with inventory management and asset tracking systems
- Knowledge of DoD policies and procedures related to IT and hardware deployment
- Proven ability to conduct training sessions and technical presentations
- Familiarity with project management principles and deployment planning
- Strong problem-solving skills and a proactive approach to customer support
- Experience in working with various operating systems and enterprise software applications
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