Technical Field Service Lead

3 weeks ago


Alexandria, Virginia, United States Leidos Full time

Job Summary:

Leidos is seeking an experienced Technical Field Service Lead to support fast-paced programs with the Air Force Life Cycle Management Center. The successful candidate will lead a team responsible for on-site installation, configuration, and troubleshooting of various hardware systems, ensuring that all equipment meets DoD specifications.

Key Responsibilities:

  • Install, configure, and deploy workstations and network hardware systems in accordance with Department of Defense (DoD) specifications.
  • Perform on-site troubleshooting and technical support for hardware-related issues.
  • Collaborate with technical teams to ensure seamless integration of hardware within existing systems.
  • Conduct training sessions for end-users on the proper use and maintenance of deployed equipment.
  • Maintain accurate records of installation processes, configurations, and service activities.
  • Monitor hardware performance and conduct regular inspections to ensure optimal functionality.
  • Provide timely updates to management and the customer regarding deployment progress and any issues encountered.
  • Ensure compliance with DoD policies, procedures, and security protocols during all service activities.
  • Assist in the development of deployment plans and timelines to meet project requirements.
  • Foster strong relationships with customers, acting as the primary point of contact for hardware-related inquiries and support.

Requirements:

  • US Citizen with a Top Secret Clearance
  • Bachelors Degree with 8 years of experience or Masters with at least 6 years experience
  • Strong knowledge of workstation and hardware installation, configuration, and troubleshooting
  • Familiarity with network infrastructure and connectivity issues
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications:

  • Relevant certifications such as CompTIA A+, Network+, or similar credentials
  • Experience with inventory management and asset tracking systems
  • Knowledge of DoD policies and procedures related to IT and hardware deployment
  • Proven ability to conduct training sessions and technical presentations
  • Familiarity with project management principles and deployment planning
  • Strong problem-solving skills and a proactive approach to customer support
  • Experience in working with various operating systems and enterprise software applications


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