Patient Care Coordinator

1 week ago


Newport News, Virginia, United States Sentara Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Care Specialist to provide non-clinical support within our Urgent Care Clinic. As a key member of our team, you will be responsible for ensuring an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery.

Key Responsibilities:
  • Schedule appointments or outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes/minutes/files.
  • Respond to telephone and written inquiries from internal and external sources, such as patients, providers, and insurance companies.
  • Employ a high level of initiative and independent judgment to make decisions about prioritization and handling/routing of incoming requests and difficult problems.
Requirements:
  • Three (3) years of Clerical, Customer Service experience required.
  • One year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
  • Experience with Electronic Medical Record systems preferred.
What We Offer:

Velocity/Sentara offers an attractive array of full-time benefits, including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity.



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